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Martin Cox

Service Manager @ Listers Toyota

Service Manager at Listers Toyota

Oxford, United Kingdom

Ranked #1,093 out of 21,860 for Service Manager in United States

Section title

Martin Cox's Email Addresses & Phone Numbers

Martin Cox's Work Experience

Listers Toyota

Service Manager

April 2015 to Present

Cheltenhma

Bristol Street Motors

Aftersales Manager

October 2012 to Present

Cheltenham

Westway Nissan

Service Manager

June 2010 to September 2012

Martin Cox's Education

Oxford colledge of further education

HNC in Motor Trade Management & engineering Motor Trade Management and engineering

1990 to 2000

Fitzharry's School

GCSE

1985 to 1990

Martin Cox's Professional Skills Radar Chart

Based on our findings, Martin Cox is ...

Nurturing
Verbal
Structured

What's on Martin Cox's mind?

Based on our findings, Martin Cox is ...

52% Left Brained
48% Right Brained

Martin Cox's Estimated Salary Range

About Martin Cox's Current Company

Listers Toyota

Running the service department and setting targets monitoring performance and managing service department staff

Frequently Asked Questions about Martin Cox

What company does Martin Cox work for?

Martin Cox works for Listers Toyota


What is Martin Cox's role at Listers Toyota?

Martin Cox is Service Manager


What is Martin Cox's personal email address?

Martin Cox's personal email address is m****[email protected]


What is Martin Cox's business email address?

Martin Cox's business email addresses are not available


What is Martin Cox's Phone Number?

Martin Cox's phone +44 ** **** *192


What industry does Martin Cox work in?

Martin Cox works in the Automotive industry.


Who are Martin Cox's colleagues?

Martin Cox's colleague is Phil Downes


About Martin Cox

📖 Summary

Service Manager @ Running the service department and setting targets monitoring performance and managing service department staff From April 2015 to Present (7 months) CheltenhmaAftersales Manager @ Main Duties: Setting budgets for the workshop, setting targets for service advisors and technicians. Carrying out monthly appraisals. Recruiting and dismissal of staff. Managing customer satisfaction and addressing customer concerns. Managing work in progress, mot facility and daily operating controls. Supervising service reception staff and workshop staff. Holding morning meetings week days to communicate csi and targets and financials to after sales staff. Managing use of courtesy cars. Working with the Dealer principal to achieve after sales targets and forecast future targets. Managing the selling of service plans and extended warranties. Managing the use of the MOT station. Monitoring and constantly working to improve customer complete satisfaction. Managing health and safety for the workshop and service reception. Managing marketing for after sales promotions. From October 2012 to Present (3 years 1 month) CheltenhamService Manager @ Main Duties: Managing the service department and workshop. Handling customer complaints issues. Recruiting and dismissal of staff. Supervising service reception staff and workshop staff. Managing use of courtesy cars. Working with the Dealer principal to achieve after sales targets and forecast future targets. Monitoring Workshop loading and WIP targets. Managing the selling of service plans and extended warranties. Managing the use of the MOT station. Monitoring and constantly working to improve customer complete satisfaction and recommendation. Managing health and safety for the workshop and service reception. From June 2010 to September 2012 (2 years 4 months) Assistant Service Manager @ Main Duties: Carrying out Toyota body shop estimates and coordinating bodywork repairs for both retail customers and internal sales repairs. Dealing with the day to day running of the service desk and managing a six bay workshop. Handling customer complaints issues. Supervising service reception staff and workshop staff. Managing use of courtesy cars. Working with the Service Manager to achieve after sales targets. Monitoring Workshop loading and WIP targets. Selling service plans and extended warranties. Monitoring and constantly working to improve customer complete satisfaction (ccs). Trained in Hybrid electric vehicle after sales. From October 2005 to May 2010 (4 years 8 months) HNC in Motor Trade Management & engineering, Motor Trade Management and engineering @ Oxford colledge of further education From 1990 to 2000 GCSE @ Fitzharry's School From 1985 to 1990 Martin Cox is skilled in: Vehicles, Automobile, Automotive, Automotive Aftermarket, Warranty, Customer Satisfaction, Dealer Management, Customer Retention, Fleet Management, Profit, Aftersales, Dealers, Continuous Improvement, Customer Service, Sales Process, Sales Management, Account Management, Operations Management, Team Leadership, Management


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In a nutshell

Martin Cox's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

2 year(s), 8 month(s)

Martin Cox's Willingness to Change Jobs

Unlikely

Likely

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