Kirsten Smock

Kirsten Smock currently serves as a Customer Service Student Analyst at Knoxville Utilities Board (KUB), where she plays a vital role in enhancing customer experience through data-driven insights and innovative solutions. In this position, Kirsten leverages her strong background in business analytics, statistics, and programming to support operational efficiency and strategic decision-making. Her primary responsibilities include building and managing comprehensive Power BI reports that provide leadership with real-time, actionable data on customer service metrics, operational performance, and resource allocation. By collaborating closely with fellow analysts, she has contributed to streamlining over 10 Power BI reports, ensuring they are more intuitive, accurate, and efficient—ultimately empowering leadership to make informed decisions swiftly.

Kirsten’s expertise extends to developing tools that automate routine data entry processes, significantly reducing manual effort and minimizing errors. These automation initiatives support staffing optimization and quality assurance efforts, enabling KUB to respond proactively to customer needs and operational demands. Her proficiency in data visualization, decision optimization, and forecasting allows her to communicate complex data insights clearly to non-technical stakeholders, fostering a data-driven culture within the organization. With a solid foundation in programming languages such as Python, R, and Java, Kirsten is well-equipped to implement advanced analytics and business process improvements. Her role at KUB exemplifies her commitment to creating impactful data solutions that enhance customer service, operational efficiency, and strategic planning—skills she is eager to further develop in her professional career.