About The Ticket Factory
We work to make ticketing...
FAST.... SIMPLE.... and FUN!
Event organisers and live event lovers alike, that's our promise to you.
We launched The Ticket Factory in 2007 to offer a compelling alternative to other ticket agents by putting the customer at the heart of ticket purchasing journey and using technology to drive sales.
We've got the customer service ethos, the experience and authority of more than 25 years as the UK’s most successful venue box office for The NEC, Utilita Arena Birmingham and Resorts World Arena - and the scale and reach of a national ticketing agent.
We are the challenger agency that will deliver data and reach, trusted technology to drive conversion and incremental sales service to our clients, which is second to none.
Added to this, we are a member of The Society of Ticket Agents and Retailers (STAR) which means that with us, you can buy your tickets in confidence.
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11-50 employees
View all The Ticket Factory employees
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Entertainment
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The National Exhibition Cente, Birmingham, GB
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Ticketing And Live Events
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The Ticket Factory Alternatives
Frequently Asked Questions about The Ticket Factory
Gareth Coleman is the CEO of The Ticket Factory. To contact Gareth Coleman email at [email protected] or [email protected].
The decision makers in The Ticket Factory are Gareth Coleman, Gareth Coleman, Kelly Sharman, etc. Click to Find The Ticket Factory decision makers emails.
The Ticket Factory offers a wide range of tickets for various events, including concerts, sports events, theater performances, festivals, and more. Whether you're looking for a local gig or a major sporting event, our platform provides access to a diverse selection of live events across the UK.
At The Ticket Factory, we prioritize the security of your transactions. We use industry-standard encryption technology to protect your personal and payment information. Additionally, our website is regularly monitored for security vulnerabilities, ensuring a safe shopping experience for all our customers.
If you experience any issues with your ticket order, such as not receiving your tickets or needing to change your booking, please contact our customer service team. You can reach us via email or phone, and we will assist you promptly to resolve any concerns you may have.
Refund and exchange policies vary depending on the event and the organizer's terms. Generally, tickets are non-refundable unless the event is canceled or rescheduled. We recommend reviewing the specific terms and conditions associated with your ticket purchase or contacting our customer service for further assistance.
Event organizers can benefit from using The Ticket Factory by accessing our user-friendly ticketing platform, which simplifies the ticket sales process. We offer a range of services, including real-time sales analytics, marketing support, and customer insights, allowing organizers to maximize their event's potential and enhance the overall attendee experience.
Yes, The Ticket Factory offers a mobile-friendly website that allows you to browse and purchase tickets easily from your smartphone or tablet. While we do not currently have a dedicated mobile app, our website is optimized for mobile use, ensuring a seamless ticket-buying experience on the go.
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