The Sigma Financial Group

Sigma is a multi-award winning provider of outsourced (white-label) contact centres, business process outsourcing, training and consultancy services. Specialities include: Customer Services, Vulnerable Customer Support, Collections, Complaints Handling and SoLR Support.Clients include many leading UK brands across the Utility, Financial Services, Retail and Telecoms sectors. For these we deliver passionate 'client dedicated' teams, multi-channel contact centres and onshore / offshore capabilities. This results: exceptional customer experiences, high performance and full compliance - at a highly competitive cost.Reach:Out is the latest initiative from Sigma to help companies better support their vulnerable customers in debt and those in financial hardship.Awards:• Winner - Energy Team of the Year, Collections - Utilities and Telecoms Awards, 2019• Winner - Best Outsourced Complaint Handling - UK Complaints Handling Awards, 2019• Finalist - Utility Partner of the Year - Utility Week Awards, 2019• Winner - Leader of the Year – Transition and Implementation - Credit Strategy, Utilities and Telecoms Awards, 2018• Finalist - Utility Partner of the Year - Utility Week Awards, 2018• Finalist - Best Outsourced Call Centre Operation - Utilities and Telecoms Awards, 2018• Finalist - Outsourcing Partnership of the Year - UK Contact Centre Awards, 2018• Finalist - Complaints Management Team of the Year - UK Contact Centre Awards, 2018• Finalist - Best Outsourcing Initiative of the Year - Utilities and Telecoms Awards, 2017• Winner - Best Outsourcing Initiative of the Year – Utilities and Telecoms Awards, 2016• Winner - Best Joint Customer Service Initiative of the Year – Utilities and Telecoms Awards, 2016• Winner - Outsourcing Partnership of the Year – Midlands & Yorkshire Contact Centre Awards, 2016• Winner - Energy Team of the Year - Utilities and Telecoms Awards 2015• Winner - Outsourcing Partnership of the Year - Midlands Contact Centre Forum, 2015