About Support.com

Support.com, Inc. is a leading provider of customer and technical support solutions delivered by home-based employees. For more than twenty years, the company has achieved stellar results for global enterprise clients and top-tier businesses. Support.com’s proven, omnichannel solutions have been specifically designed and optimized for the homesourcing environment, resulting in industry-leading NPS scores and first call resolution rates. The company efficiently meets changing client needs through its highly-scalable, global network of home-based employees and secure, proprietary, cloud-based platforms.

For more information, please visit www.support.com.

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Website
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Employees
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Industry
Information Technology & Services
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Headquarter
Anywhere, US
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Founded
1997
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Keywords
Technology Services, Mobile And Desktop Apps, Technology Specialists, Technology Support Software, Customer Service For Technology Products, Industry Leading Customer Satisfaction Scores, Program Design And Execution, Saas-Based Contact Center Software

Support.com Alternatives

Industry
Outsourcing/Offshoring
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Outsourcing/Offshoring
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outsourcing/offshoring
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Outsourcing/Offshoring
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Outsourcing/Offshoring
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outsourcing/offshoring
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Outsourcing/Offshoring
Industry
Outsourcing/Offshoring

Frequently Asked Questions about Support.com

Who are the decision makers in Support.com?

The decision makers in Support.com are Anita Dutta, Brenda Poquette, Chandra Raj Singhvi, etc. Click to Find Support.com decision makers emails.

What types of services does Support.com offer?

Support.com offers a wide range of customer and technical support services, including assistance for mobile and desktop applications, technology support software, and customer service for various technology products. Their solutions are designed to enhance user experience and ensure customer satisfaction through effective program design and execution.

How does Support.com ensure high customer satisfaction?

Support.com has consistently achieved industry-leading customer satisfaction scores by employing skilled technology specialists who provide personalized support. Their home-based employees are trained to handle a variety of technical issues efficiently, ensuring that customers receive timely and effective solutions.

What industries does Support.com serve?

Support.com serves a diverse range of industries, including technology, telecommunications, and consumer electronics. Their expertise in providing tailored support solutions allows them to meet the unique needs of each industry, helping businesses improve their customer service and technical support capabilities.

Can Support.com assist with SaaS-based contact center software?

Yes, Support.com specializes in SaaS-based contact center software solutions. They provide comprehensive support for businesses looking to implement or optimize their contact center operations, ensuring seamless integration and enhanced functionality to improve customer interactions.

What is the process for getting started with Support.com's services?

To get started with Support.com's services, businesses can reach out through their website to schedule a consultation. During this consultation, Support.com will assess the specific needs of the business and recommend tailored solutions that align with their goals and objectives.

Does Support.com provide remote support for technical issues?

Yes, Support.com offers remote support for a variety of technical issues. Their team of technology specialists can assist customers from anywhere, providing real-time solutions to problems related to software, hardware, and other technology products, ensuring minimal disruption to the user's experience.

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