Stellar US

Stellar is a leading global provider of call centre and business process outsourcing solutions. We help our clients reduce costs, improve quality and exceed their customers' expectations every day. Stellar operates 16 outsourcing centres around the world that collectively employ more than 5,000 staff and manage over 300 million customer interactions and 100 million transaction processes every year. Stellar practices Open Book Management (OBM); a management philosophy that gets employees to think and act like business owners, and has helped thousands of organisations dramatically improve not only their financial performance, but their corporate cultures as well. OBM fosters extraordinary business results, engages employees and rewards achievement. Visit http://www.greatgame.com/ for more information on open book management. Through OBM, all Stellar employees - from agents to CEO - know exactly what they contribute, what they cost the company and how they depend on one another to be successful. Our people understand the dynamics of the business they operate in and in turn understand how they contribute to the success of your business. A critical success factor of OBM is the assessment of decisions and how they impact on our key stakeholders: Our Clients, Our Shareholders, Our Client's Customers and Our Employees. The ultimate goal of OBM is to produce engaged employees, because engaged employees are motivated, informed and excited about coming to work, and they know how and why their job affects the company's bottom line and their individual role in the company.