Shelby Group of Companies

Established in June, 2010 in Sacramento, California Shelby BPO specializes in providing excellent customer services to its clients. The head office is located in Sacramento, California, managing smooth functioning and undertaking expansion of the network to other major cities. Shelby BPO provides tailor made solutions and complete front and back end support in order to meet all the demands of our worthy customers. Services by Shelby are provided Monday through Friday. However, the schedule may be adjusted as per client’s request. Gazetted holidays in U.S. will be availed by the offshore employees as well. Gazetted holidays in Pakistan will be observed as regular work days excluding Saturdays and Sundays. We have a Quality Assurance team experienced in call evaluation and coaching agents to improve on their weaknesses. The expert team is working closely with the reps to ensure we deliver supreme quality to our clients. Each call is evaluated before transferring the lead to the client. We are capable of providing multiple services whether inbound or outbound as following: • Healthcare Services • Order Taking • Lead Generation • Home Improvements • Home Owners Insurance • Home Warranty • Home Security • Education • Appointment Setting • Outbound Calling Services • Inbound Services • Technical Support and Troubleshooting • Mortgage Lead Generation • Help Desk Services • Surveys • Customer Service and Care