ORI

ORI is a full-service customer experience (CX) consulting firm applying innovative data collection and analysis to help clients gain a full understanding of customer expectations. By offering quick and efficient data collection, agile research and analysis, and systematic listening to mine all types of structured and unstructured customer feedback for insights, ORI translates data into decisions and decisions into stronger customer engagement.We partner with best-in-class technology firms, leveraging a centralized data repository and patented AI-powered text analytics to conduct sentiment analysis and level of effort (LOE) detection to quickly and efficiently understand the voice of the customer (VOC). Constantly seeking fresh, innovative ways to capture insights, ORI’s mobile data collection and management platform leverages SMS and email technology to help clients gather real-time customer experience feedback to drive additional engagement and growth.For more than 30 years, ORI has helped clients better serve and understand their customers. Curious about what your customers are thinking—and why? Introduce us to your Marketing, Research, or CX leaders to explore innovative approaches to data collection and analysis.