About ONE Contact Center
Founded in 2000, One Contact Center pioneered the offshore outsourcing solution in the Philippines. With over 1,700 workstation capacities operating on a 24/7/365 basis, One Contact Center has become one of the leading providers of outsourced customer care and back-office solutions. OCC’s outsourcing business model has helped many businesses improve customer happiness, brand loyalty and retention while reducing their overall costs.
Our corporate office is located in Van Nuys, California with an operating center located in a first-class office building in Ortigas, Manila, Philippines. Our office has 100% secure setup, redundant power supplies, a cooling system, bandwidth and office hardware. We are a cloud-based organization with minimal points of failure in our operation.
To learn more about what we do, visit: https://www.onecontactcenter.com/
For business tips, blogs, and insider news, check out One Contact Center’s other corporate channels:
https://www.facebook.com/onecontactcenter
https://twitter.com/1contactcenter/
https://onecontactblogs.wordpress.com/
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201-500 employees
View all ONE Contact Center employees
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Outsourcing and Offshoring Consulting
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1-888-680-1663
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15500 Erwin St. Suite 4007 Van Nuys, CA 91411, Van Nuys, California 91411, US
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2000
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Back Office Support, Call Center Services, Customer Experience, Customer Care, Email Support, Live Chat Support
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ONE Contact Center Alternatives
Frequently Asked Questions about ONE Contact Center
Butch Nievera is the CEO of ONE Contact Center. To contact Butch Nievera email at [email protected].
The decision makers in ONE Contact Center are Antonette Suaverdez, Antonette Suaverdez, Butch Nievera, etc. Click to Find ONE Contact Center decision makers emails.
ONE Contact Center provides a wide range of services including Back Office Support, Call Center Services, Customer Experience management, Customer Care, Email Support, and Live Chat Support. These services are designed to enhance customer interactions and streamline business processes for various industries.
ONE Contact Center employs a rigorous quality assurance program that includes regular training sessions for agents, performance monitoring, and customer feedback collection. This ensures that the services provided meet high standards and that agents are equipped with the necessary skills to handle customer inquiries effectively.
ONE Contact Center serves a diverse range of industries including retail, telecommunications, finance, healthcare, and technology. Their flexible service offerings can be tailored to meet the specific needs of each industry, ensuring that clients receive the most relevant and effective support.
Yes, ONE Contact Center is equipped to provide multilingual support. Their team includes agents who are proficient in various languages, allowing them to cater to a global customer base and ensure effective communication with clients from different regions.
ONE Contact Center operates 24/7/365, providing round-the-clock support to clients and their customers. This ensures that businesses can maintain continuous engagement with their customers, regardless of time zones.
To get started with ONE Contact Center, you can visit their website and fill out the contact form or reach out directly via phone or email. Their team will assist you in understanding your specific needs and help you design a customized solution that fits your business requirements.
ONE Contact Center Staff Directory
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