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201-500 employees
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Computer Software
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3451 North Triumph Blvd., Lehi, UT 84043, US
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Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value--where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of comprehensive data, modern technology, and human expertise that helps executives--and the companies they lead--recognize the power and value of customer and employee experiences.
With our years of Experience Improvement (XI) Solutions and expertise, and our leading-edge Experience Intelligence (XI) Platform, we ensure businesses understand and own the moments that matter--to transform experiences today that deliver the highest business value tomorrow.
The InMoment Approach places business drivers at the forefront of experience program initiatives. We help our customers solve specific business challenges- Acquisition, Retention, and Growth. Our XI efforts ensure that our 2000+ brands across 95 countries realize maximum business impact. For more information, visit http://www.inmoment.com/.
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The decision makers in MaritzCX are Cari Schinagle, Darien Wells, David Ensing, etc. Click to Find MaritzCX decision makers emails.
InMoment provides a comprehensive suite of services aimed at enhancing customer experience. These include customer feedback collection, Net Promoter Score (NPS) assessments, customer satisfaction research, and loyalty research. The company utilizes advanced survey software and enterprise feedback management systems to gather insights, analyze data, and provide actionable recommendations that help businesses understand and meet customer needs effectively.
InMoment offers tailored solutions to enhance employee engagement and experience. This includes employee feedback programs, engagement surveys, and segmentation analysis to understand employee sentiments better. By leveraging these insights, organizations can create a more positive work environment, improve retention rates, and foster a culture of continuous improvement that aligns with business goals.
InMoment serves a diverse range of industries, including retail, hospitality, healthcare, financial services, and technology. Their expertise in customer and employee experience allows them to tailor solutions specific to the unique challenges and needs of each sector, ensuring that organizations can effectively capture and act on feedback to drive improvement.
Yes, InMoment offers mystery shopping services as part of their customer experience measurement solutions. These programs are designed to evaluate service quality and customer interactions in real-time. By utilizing trained mystery shoppers, InMoment provides businesses with detailed reports and insights that help identify areas for improvement and enhance overall customer satisfaction.
Segmentation plays a crucial role in InMoment's research solutions by allowing businesses to categorize their customers and employees based on specific characteristics, behaviors, or feedback. This targeted approach enables organizations to tailor their strategies and interventions to meet the distinct needs of different segments, leading to more effective engagement and improved experiences across the board.
InMoment leverages voice of customer (VoC) insights to inform decision-making and drive business strategy. By collecting and analyzing customer feedback through various channels, InMoment helps organizations understand customer perceptions, preferences, and pain points. This information is then used to enhance products, services, and overall customer experience, ensuring that businesses remain customer-centric and responsive to market demands.
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