About Marchex

Marchex is a leading Conversation Intelligence provider that enables sales and marketing teams to deliver the buying experience that today's customers expect. By bringing digital channels together with offline channels such as phone and text messaging, our Conversation Intelligence platform helps businesses gain the strategic insights needed to act immediately and win more business. Please visit www.marchex.com or @marchex on Twitter (twitter.com/Marchex) to learn more.

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Website
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Employees
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Industry
Computer Software
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Location
520 Pike Street Ste. 2000, Seattle, WA 98101, US
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Founded
2003
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Keywords
Saas, Speech Analytics, Tech, Sales, Marketing, Technology, Software, Sms Marketing, Artificial Intelligence, Ai, Call Tracking, Call Analytics, Tech, Call Analytics, Conversational Ai, Phone Calls, Mobile Marketing Analytics, Call Attribution, Click To Call Advertising, Conversation Intelligence, Call Tracking, Software, Speech Analytics, Salés, Sms Marketing, Marketing, Technology, Saas, Conversational Ai, Conversation Intelligence, Artificial Intelligence, Phone Calls, Ai, Text Messaging For Business, Text Bots And Automation

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Frequently Asked Questions about Marchex

Who is the CEO of Marchex?

Jennifer Broz is the CEO of Marchex.

Who are the decision makers in Marchex?

The decision makers in Marchex are Abhisek Ranjan, Alissa Yeganeh, Annemarie Anderson, etc. Click to Find Marchex decision makers emails.

What is Conversation Intelligence and how does Marchex utilize it?

Conversation Intelligence refers to the technology that analyzes customer interactions, particularly phone calls, to extract valuable insights that can enhance sales and marketing strategies. Marchex leverages advanced speech analytics and artificial intelligence to transcribe and analyze conversations, allowing businesses to understand customer sentiments, preferences, and behaviors. This data helps teams optimize their communication strategies, improve customer experiences, and ultimately drive sales.

What industries does Marchex serve with its solutions?

Marchex provides solutions across various industries, including automotive, healthcare, financial services, home services, and retail. Each industry benefits from Marchex's ability to track and analyze customer interactions, enabling businesses to tailor their marketing and sales strategies to meet the specific needs and expectations of their target audiences.

How does Marchex's call tracking work?

Marchex's call tracking technology assigns unique phone numbers to different marketing campaigns, allowing businesses to track which campaigns are driving phone calls. When a customer calls one of these numbers, Marchex captures data such as the source of the call, call duration, and call outcome. This information is then analyzed to provide insights into campaign performance, helping businesses allocate their marketing budgets more effectively and improve ROI.

Can Marchex integrate with other marketing and sales tools?

Yes, Marchex offers integration capabilities with various marketing and sales platforms, including CRM systems, marketing automation tools, and analytics software. This seamless integration allows businesses to centralize their data, streamline workflows, and gain a comprehensive view of customer interactions across all channels, enhancing their overall marketing and sales efforts.

What benefits can businesses expect from using Marchex's SMS marketing solutions?

Marchex's SMS marketing solutions enable businesses to engage with customers through text messaging, providing a direct and effective communication channel. Benefits include higher engagement rates, immediate delivery of promotional messages, and the ability to automate responses through text bots. This not only enhances customer satisfaction but also drives conversions by reaching customers where they are most active—on their mobile devices.

How does Marchex ensure data security and compliance?

Marchex prioritizes data security and compliance by implementing robust security measures, including encryption, secure data storage, and strict access controls. Additionally, Marchex adheres to industry regulations such as GDPR and CCPA, ensuring that customer data is handled responsibly and transparently. Businesses can trust that their data is protected while utilizing Marchex's solutions.

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