Interactcrm

Interactcrm provides an omnichannel contact center platform that helps businesses deliver a better quality customer experience. Build higher customer retention and greater loyalty by delivering an experience that is positive, contextual, empowered and purposeful. Our omnichannel platform, iCX, is a cloud-based contact center solution that centrally receives, evaluates, routes, personalizes and assigns contacts across inbound and outbound voice, callback, email, fax, webchat, SMS, social media, and messenger applications. The iCX platform also includes dialer functionality for call centers that mainly focus on outreach as well as voice of the customer features to track your organization's CSAT. ICX provides packaged integration into the Avaya Telephony platform as well as leading CRM vendors such as Salesforce.com, Microsoft CRM, and SugarCRM with more being added every quarter.