About Innotrac Corporation

Online retailing is growing fast, far outpacing growth of in-store spending, and is expected only to increase as a percentage of overall spending going forward. Today’s consumer has high expectations: they want to be treated the same no matter how, when or where they shop. Whether you are a brand, mass merchant or online-only retailer, providing a quality online shopping experience is key to the growth and viability of your business.

Innotrac partners with today’s top global brands to meet the expectations of today’s online shopper.

Our best-in-class solutions include:

* Direct to Consumer Fulfillment - 10 US fulfillment centers ensures you are close to your customers
* Multilingual Boutique Contact Center Solutions
* SmartHub Business Intelligence Toolkit - know exactly how your program is performing in real time
* Integration - we work with all the leading ecommrece platforms and providers

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Website
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Employees
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Industry
Logistics & Supply Chain
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Headquarter
6465 E. Johns Crossing, 4th Floor, Johns Creek, Georgia 30097, US
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Founded
1984
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Keywords
Order Processing, Ecommerce, Supply Chain Management, Fulfillment, Contact Center, Reverse Logistics, Warehouse Management, Order Management, Continuity Programs

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Frequently Asked Questions about Innotrac Corporation

Who are the decision makers in Innotrac Corporation?

The decision makers in Innotrac Corporation are Dena Rosenzweig, George Gilligan, Jessica Davis, etc. Click to Find Innotrac Corporation decision makers emails.

What services does Innotrac Corporation offer for eCommerce businesses?

Innotrac Corporation provides a comprehensive suite of services tailored for eCommerce businesses, including order processing, fulfillment, supply chain management, and warehouse management. Our solutions are designed to streamline operations, enhance customer satisfaction, and support the rapid growth of online retailing. We also offer contact center services to assist with customer inquiries and reverse logistics for efficient returns management.

How does Innotrac support supply chain management for its clients?

Innotrac supports supply chain management through integrated solutions that optimize inventory levels, improve order accuracy, and enhance delivery speed. Our advanced technology and data analytics enable real-time visibility into the supply chain, allowing clients to make informed decisions and respond quickly to market changes. We work closely with our clients to customize solutions that meet their specific needs and industry requirements.

What industries does Innotrac serve?

Innotrac serves a diverse range of industries, including retail, consumer goods, healthcare, and technology. Our expertise in eCommerce and fulfillment solutions makes us a preferred partner for businesses looking to enhance their online presence and improve operational efficiency. We understand the unique challenges faced by different sectors and tailor our services accordingly to ensure optimal results.

Can Innotrac handle reverse logistics for my business?

Yes, Innotrac specializes in reverse logistics, providing efficient solutions for managing product returns. Our reverse logistics services include processing returns, restocking items, and managing customer exchanges. We aim to minimize the impact of returns on your business while maximizing recovery value, ensuring a seamless experience for both you and your customers.

What is the role of Innotrac's contact center in enhancing customer experience?

Innotrac's contact center plays a crucial role in enhancing customer experience by providing dedicated support for inquiries, order tracking, and issue resolution. Our trained representatives are available to assist customers through various channels, including phone, email, and chat. By offering timely and effective support, we help businesses build strong relationships with their customers and improve overall satisfaction.

How does Innotrac ensure order accuracy and timely fulfillment?

Innotrac employs advanced technology and best practices to ensure order accuracy and timely fulfillment. Our order management system integrates seamlessly with eCommerce platforms, allowing for real-time order processing and inventory management. We utilize automated picking and packing processes in our warehouses, along with rigorous quality control measures, to minimize errors and ensure that orders are delivered on time.

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