Gongos, Inc.

Gongos, Inc. is a consultative agency that places customers at the heart of business strategy. Partnering with insights, analytics, marketing, strategy, and customer experience groups, Gongos operationalizes customer centricity by helping companies both understand their customer needs and deliver on them better than anyone else. Coalescing enterprise data with primary research and curating insights for multiple audiences further empowers stakeholders to achieve greater ROI by ensuring information is designed to influence actions and behaviors from executives to the frontline. From product innovation to portfolio management, customer experience to consumer journeys, pricing strategies to marketing optimization, and trend analysis to predictive modeling, Gongos builds a laser-sharp consumer orientation across organizations to create greater customer attraction, retention and lifetime value. Gongos serves Fortune 500 organizations and category leaders in the consumer products, financial services, healthcare, lifestyle, entertainment, travel, retail, and transportation spaces. In 2020, Gongos was named a Forbes "Small Giant." The company also was named to Crain's COOL Places to Work in Michigan for the fourth time; and has been a Metropolitan Detroit's 101 Best and Brightest Companies to Work For, and Detroit Free Press Top Workplaces. Gongos is among the Greenbook Market Leaders Report of the largest U.S. marketing research organizations and is a WBENC-certified company.