Enhanced Resource Centers

ERC is an international BPO and a full service, end-to-end provider for every aspect of the customer lifecycle. Across 4 domestic and 2 international locations, we are one powerful team, dedicated to deliver the best customer experience and results possible on behalf of our clients. It’s not a mission statement. It’s an unwavering commitment from each one of us. So whether we’re providing recovery, outsourcing, market research or any other service, we’ll continue to invest in technology, tools and talent, while leveraging best-in-class analytics and business intelligence. We won’t just check the boxes. We’ll keep pushing, keep innovating, enhancing our services, so we can enhance the lives of those we serve ERC Fast Facts: •Founded in 1999 •Headquartered in Jacksonville, FL •Nationally Licensed and Bonded in all 50 States •Branch locations in Orange Park FL, Waycross GA, Chicago, IL and Santo Domingo, DR •Minority Owned Business with NMSDC certificate •Co-Founders, Kirk Moquin and Mark Thompson, were awarded the prestigious Ernst & Young Entrepreneur Of The Year® 2010 Award in the Financial Services category for the state of Florida. •ISO 27001 Certified •PCI Certified •Data network managed by Fidelity Information Systems in CAT5 rated COLO bunkered facility