Coolblue

About Coolblue

Who we are
Coolblue is one of the largest online shops in the Netherlands & Belgium, and has only one goal: Making customers smile. Some smiles come easily, some take a little extra, but at Coolblue it's all in the details. We charge no shipping costs for our orders. We send our customers a text message as soon as their order has been packed and shipped. We answer all questions on Social Media within 30 minutes. Making customers happy is in our DNA.

Our people
In the last 16 years, Coolblue has grown into a company employing over 5.000 enthusiasts, who generate an annual turnover of 555 million Euros. Coolblue people are young – 27 years on average – extremely motivated and frankly, a bit odd. Struck with a good idea? We will give you the means and the opportunity to work on it. Based in our head office in Rotterdam, we work hard in small teams to improve our processes. Just a little better, every single day.

Our history
Coolblue was created in 1999 by Pieter, Paul & Bart, in one of those typical creative hotspots - a bar in Rotterdam. Three Business students who were fond of MP3 players decided to start their own web shop, with two goals in mind: to become millionaires and to create a company that other companies would see as an example regarding customer service. Within a couple of years Coolblue has turned into an award-winning company, praised for its surprising ways of amazing customers with their obsessive focus on service.

Website	https://www.werkenbijcoolblue.nl/?utm_source=LinkedIn&utm_medium=company_page
Employees	1,001-5,000 employees View all Coolblue employees
Industry	Consumer Electronics
Headquarter	Weena 664, Rotterdam, Zuid-Holland 3012 CN, NL
Founded	1999
Keywords	E-Commerce, Retail, Online Marketing, Customer Service, Consumer Electronics

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Frequently Asked Questions about Coolblue

Who is the CEO of Coolblue?

Coolblue is the CEO of Coolblue. To contact Coolblue email at [email protected].

Who are the decision makers in Coolblue?

The decision makers in Coolblue are Coolblue, Crista Algie, Laurence Tanamal, etc. Click to Find Coolblue decision makers emails.

What types of products does Coolblue offer?

Coolblue specializes in consumer electronics, offering a wide range of products including smartphones, laptops, home appliances, and accessories. We also provide various services such as installation, repair, and customer support to ensure a seamless shopping experience.

How does Coolblue ensure customer satisfaction?

At Coolblue, customer satisfaction is our top priority. We achieve this by providing excellent customer service, fast delivery options, and a user-friendly online shopping experience. Our team is dedicated to resolving any issues quickly and effectively, ensuring that every customer leaves with a smile.

What delivery options are available at Coolblue?

Coolblue offers several delivery options to cater to our customers' needs. You can choose from same-day delivery, next-day delivery, or standard delivery, depending on the product's availability and your location. We also provide the option for customers to pick up their orders at one of our physical stores.

Does Coolblue have a return policy?

Yes, Coolblue has a customer-friendly return policy. Customers can return products within 30 days of purchase for a full refund, provided the items are in their original condition. We also offer free returns for many products, making it easy for customers to shop with confidence.

How can I contact Coolblue's customer service?

You can reach Coolblue's customer service through various channels. Our website features a comprehensive help center with FAQs and guides. Additionally, you can contact us via email, phone, or live chat for personalized assistance. Our customer service representatives are available to help you with any inquiries or issues.

What career opportunities are available at Coolblue?

Coolblue offers a wide range of career opportunities across various departments, including e-commerce, retail, online marketing, and customer service. We are always looking for passionate individuals who share our goal of making customers smile. Interested candidates can explore current job openings on our careers page.