CCS - Customer Contact Services

Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS has been serving the North American business community with effective call center and answering service solutions for nearly 50 years. Operating 24x7x365, with multiple call center support teams located throughout the US, we provide client coverage currently in 45 states (and growing), you can be confident and rely on the CCS team as your trusted partner.At CCS, our team members and team centric corporate culture are our greatest assets which allow us to deliver the best possible customer experience.CCS offers cutting-edge technological services to businesses of all sizes. CCS services offer a cost-effective solution for you and your customer. You pay only for the actual time that you use our services. There are no hidden costs or investment in technology, as CCS has these tools in place.Our US based, live agents respond to your customers --24 hours a day -- 7 days a week -- 365 days a year.Utilizing CCS answering services will help increase your company’s productivity and manage your costs allowing more focus on your customer requests. We are nimble organization and can provide a customizable solution that meets your needs. Our clients use CCS services for:Overflow call supportOrder/Reservation ProcessingTechnical Support/Tier 1-2Online chat helpOutbound calling campaigns Live Virtual receptionists/assistants Critical Call SupportE-Mail answering/response managementManaged IT Services and Consulting partner Rest assured, with many of our clients covering a wide variety of industries such as law, financial services, healthcare, automotive, banking, construction and many more, you can rely on CCS to be a trusted partner in helping you manage/grow your business.From startups, small business owners to large corporations, we can help!CCS is proud to be HIPAA, PCI and HITRUST compliant.Contact us with any questions! Looking forward to the opportunity!