Carrier IQ

About Carrier IQ

Carrier iQ, founded in 2005, is a privately held mobile software company headquartered in Sunnyvale, CA. As the market leader in mobile intelligence, Carrier iQ provides mobile operators and device vendors with actionable analytics and insights into the real experience their customers face when using smartphones, tablets, or other mobile devices. Carrier iQ’s big data platform offers proven scalability, with over 12 petabytes of data processed each month and more than 200 million mobile devices deployed to date. Backed by committed investors, the Carrier iQ team serves Tier-1 mobile network operators and device vendors from its offices in Sunnyvale, Boston, London and Kuala Lumpur. A network of global and regional partners extends the Carrier iQ reach to all markets.

Carrier IQ takes consumer privacy very seriously. Anonymization and consumer choice through opt-out are important and included capabilities of Carrier IQ systems. Services are delivered to network operators through an encrypted environment. Carrier IQ acts as a service provider to network operators and device manufacturers, and makes no independent use of data from Carrier IQ enabled mobile devices.

Website	http://www.carrieriq.com
Employees	11-50 employees View all Carrier IQ employees
Industry	Telecommunications
Location	640 W. California Avenue, Suite 100, Sunnyvale, CA 94086, US
Founded	2005
Keywords	Mobile, Network Optimization, User Experience, Wireless, Customer Care, Mobile User Experience, New Products, New Services, Customer Behavior, Mobile Intelligence

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Frequently Asked Questions about Carrier IQ

Who are the decision makers in Carrier IQ?

The decision makers in Carrier IQ are Chris Reiner, Kay Berry, Dustin Moore, etc. Click to Find Carrier IQ decision makers emails.

What services does Carrier IQ offer to mobile operators?

Carrier IQ provides a suite of mobile intelligence solutions designed to help mobile operators optimize their networks and enhance user experience. Their services include network performance monitoring, user experience analytics, and customer care solutions. By leveraging real-time data, Carrier IQ enables operators to proactively identify and resolve issues, improve service quality, and drive customer satisfaction.

How does Carrier IQ enhance user experience for mobile users?

Carrier IQ enhances user experience by collecting and analyzing data on how users interact with their devices and applications. This data helps identify pain points, such as connectivity issues or application performance problems. By understanding customer behavior, mobile operators can implement targeted improvements, ensuring a smoother and more enjoyable experience for end-users.

What industries can benefit from Carrier IQ's solutions?

Carrier IQ's solutions are primarily designed for the telecommunications industry, but they can also benefit sectors such as IoT (Internet of Things), automotive, and smart devices. Any industry that relies on mobile connectivity and user interaction can leverage Carrier IQ's insights to optimize performance, enhance customer engagement, and innovate new services.

Can Carrier IQ's solutions help in launching new products or services?

Yes, Carrier IQ's analytics can play a crucial role in launching new products or services. By providing insights into customer behavior and preferences, mobile operators can tailor their offerings to meet market demands. Additionally, the data can help in assessing the performance of new products post-launch, allowing for quick adjustments and improvements based on user feedback.

What types of data does Carrier IQ collect and analyze?

Carrier IQ collects a variety of data types, including network performance metrics, application usage statistics, device diagnostics, and user behavior patterns. This comprehensive data collection enables mobile operators to gain a holistic view of their network and user experience, facilitating informed decision-making and strategic planning.

Is Carrier IQ's technology compliant with privacy regulations?

Carrier IQ is committed to user privacy and complies with relevant privacy regulations. The company implements robust data protection measures and ensures that data collection is transparent and consensual. Mobile operators using Carrier IQ's solutions are guided on best practices for data handling to maintain compliance with laws such as GDPR and CCPA.