Apptentive

Apptentive's solution measures shifts in sentiment from customer experience to win back consumers and activate fans. Using intelligent tools and precise targeting, Apptentive helps enterprise brands capture actionable emotions and feedback from the 90 percent of consumer voices typically missed, and quickly turns that feedback into action. Apptentive gives marketers, product managers, and customer experience leaders the keys to their customers’ hearts through historical insights into brand loyalty and shifting emotions to support customer-centric decisions. The company powers millions of consumer interactions across billions of mobile devices each month, and helps the world’s top brands—including Dunkin’ Brands, JetBlue, eBay, Buffalo Wild Wings, Overstock.com, Viacom, Capital One, Norwegian Cruise Lines, and Zillow—proactively listen to and engage with their consumers to enhance customer love and improve customer experience.