Overview:Unicom, a trading name of Universal Utilities Ltd, is a utility service provider specialising in the small business market. It currently provides fixed line, broadband, mobile phones and gas services to over 100,000 small businesses throughout the UK.
Unicom currently supplies in excess of 450 million minutes of call time to its customers each year. Unicom differentiates itself by offering a high standard of personal customer service, with no premium rate 0845 or 0870 numbers, no recorded messages or menus, and no overseas call centres. Unicom boasts one of the highest customer retention rates in the industry.
Unicom has been listed several times in the Sunday Times Fast Track results and in October 2009 Unicom became ISO 9001:2008 certified. In 2009 was also awarded the Customer Service Excellence, the Customer First and the Investors in People certification by independent assessors. In April 2011 Unicom was awarded the Carbon Trust Standard for its commitment to carbon reduction.