Overview:SupportTHOUGHT is an independent IT Management Consulting company.
We take a fresh, unbiased look at ITSM and evaluate your need for and use of ITIL. We are not evangelists and are not here to sell you software. What we are here to do is provide you with honest evaluations, thoughtful solutions and powerful information so that you can navigate the world of ITSM with an experienced team on your side.
The advantages of being independent are numerous:
* Available - We do not indulge in lengthy year-long contracts, but instead are available when needed.
* Unbiased - You receive guaranteed fair advice on what software to buy, or even if you need any at all
* Connected - We can't do everything, but we do know who can; we have access to the strongest IT and Training talent, AND we tell you when you need it.
* Relevant - We put in the hours necessary for staying on top of the latest trends in ITSM, attend the webinars, read the books and filter down the chatter to the salient information that is actionable.
* Valuable - Your business is not to be the best, most mature IT organization in the world, it's to provide something that your customers want at a price that is competitive. How to find that balance is the tricky part. Having an independent consultant who knows your business and has formed a lasting, trusting relationship with you will be a differentiator.