Southwest is an internet company.
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501-1,000 employees
View all Southwest employees
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Computer Software
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None
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Len Benckenstein is the CEO of Southwest.
The decision makers in Southwest are Dale Zimmerman, Francisco Simoes, Gene Lee, etc. Click to Find Southwest decision makers emails.
Southwest Airlines allows each passenger to check two bags for free, provided they meet the size and weight restrictions. Each bag must not exceed 50 pounds (23 kg) and 62 linear inches (157 cm) in combined dimensions. Additionally, passengers are allowed one carry-on bag and one personal item, such as a backpack or purse, at no extra charge. It's important to note that certain items, like oversized sports equipment or musical instruments, may incur additional fees.
You can change or cancel your flight through the Southwest Airlines website or mobile app. Simply log in to your account, navigate to 'Manage Reservations,' and select the flight you wish to modify. If you cancel your flight, you will receive travel credit for the amount paid, which can be used for future travel within a year. Note that changes made to your flight may incur fare differences, but there are no change fees.
Yes, Southwest Airlines has a rewards program called Rapid Rewards. Members earn points for every dollar spent on flights, as well as for hotel stays, car rentals, and purchases with partner companies. Points can be redeemed for free flights, upgrades, and other travel-related benefits. Membership is free, and there are no blackout dates for redeeming points on flights.
Southwest Airlines prioritizes the health and safety of its passengers and crew. The airline has implemented enhanced cleaning protocols, including the use of electrostatic sprayers to disinfect aircraft, and has increased the frequency of cleaning high-touch surfaces. Masks are encouraged for all passengers, and the airline follows guidelines from the CDC and local health authorities to ensure a safe travel experience.
Yes, Southwest Airlines allows small pets to travel in the cabin for a fee. Pets must be transported in an approved carrier that fits under the seat in front of you. The combined weight of the pet and carrier should not exceed 20 pounds (9 kg). Reservations for pet travel should be made in advance, as there are limits on the number of pets allowed in the cabin per flight.
If you believe you lost an item on a Southwest Airlines flight, you should report it as soon as possible. You can do this by visiting the Southwest Airlines website and navigating to the 'Lost & Found' section, where you can submit a lost item report. Additionally, you can contact the airline's customer service for assistance. Be sure to provide details about the flight, the item, and where you think you may have left it.
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