Overview:OTRS AG is the manufacturer and the world's largest provider of the service management suite, OTRS and offers flexible solutions for process and communication management to companies of all sizes, saving them time and money. TThe company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong) and OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). As of 2009, OTRS AG is listed in the Basic Board of the Frankfurt Stock Exchange.
OTRS is available in 38 languages and over 170,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers with the OTRS businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and managed OTRS services. Among its customers are Lufthansa, Airbus, IBM, Porsche, Siemens, Bayer Pharma AG, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota, Huawei, Hapag Lloyd and Banco do Brazil (Bank of Brazil). OTRS is used by more than 40 percent of DAX 30 companies.
Quick Facts about OTRS Group
• Creator and source code owner of OTRS
• Provides global implementation and consulting services
• Offers customized solution development services
• Delivers up to 24×7 support
• More than 400 global customers
• Nearly 100 employees worldwide