Helpshift

  • Website: https://www.helpshift.com/
  • Size: 51-200 employees
  • Overview: Helpshift delivers scalable customer care in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app, while reducing customer churn, support ticket volume, and overhead. Helpshift dramatically reduces support ticket volume by empowering mobile customers to instantly find answers to questions via a searchable and always-on in-app support section. Unlike legacy software, Helpshift is the only solution that seamlessly integrates with mobile apps to provide an instant and direct channel for in-app customer service and support. Helpshift enables mobile customers to communicate directly with company representatives and offers businesses the opportunity to unlock critical customer and device information as well as solicit customer feedback before they discover it in App Store reviews. Helpshift is headquartered in San Francisco and backed by True Ventures and Nexus Venture Partners.

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