Digital Planet

Our story began in 1999, inspired by the Internet boom happening all over the world, Neil Watson and Mark Levy (known affectionately by our staff as the brain and the mouth of Digital Planet) decided to open up one of South Africa’s first electronic online stores. Launching during the early days of e-commerce meant that we needed to learn how to solve technical and logistical issues never before tackled in SA. Being an early player in the online game we built new systems, processes and created new skill-sets. As the South African e-commerce landscape grew, it soon became clear that there were not enough e-commerce skills in the country to fill the increasing need and so we decided to transition from an online retailer to a full outsource provider of e-commerce and order fulfillment, customer service and strategic channel development. HP Shop was our first customer in 2002 and they are still with us today, 13 year later. We follow a simple formula of engagement: Build - we build high quality solutions on top of our advanced technology stacks Run - we will help you run your website, customer touch points and operations to the highest standards Improve - Through continuous self-improvement, we are able to constantly adapt our offerings to meet the changing needs of our clients. Our full array of holistic online solutions spans the entire digital customer journey: E-commerce: we plan, build, run and manage your e-commerce website, innovating over time. Fulfillment services: we handle the entire process for you from customer contact, to order management,warehousing and fulfillment. Strategic channel development: we offer offer a range of services spanning the supply chain, including vendor relationship-building, procurement, consignment, training and marketing funding management Warranty: We create custom warranty solutions for electronics which ensures your customer has the best after sales experience.