Overview:As the transformation business of Capita plc, we have developed an innovative approach to business transformation which is founded upon Capita's experience of hundreds of change programmes.
For organisations looking to manage and implement change initiatives, our specialist consultants can help you to plan and implement complex change right across the organisation or in a particular department or function.
We can help you to optimise and align your business processes, systems and people so that your business objectives are met, and efficiency and productivity are increased. Processes, people and systems are all components of a transformation journey. However, to make vision become a reality, these components also need to engage with one another. This will result in deep and lasting transformation with clear long term results for the organisation.
As a flexible, committed partner, Capita consistently brings our clients measurable service improvements. We transform and manage existing services. We create and run completely new service infrastructures. Our extensive capabilities and infrastructure enable us to step-up service efficiency, quality and flexibility, increase customer satisfaction and loyalty at an agreed cost.
Capita is the UK's leading business process outsourcing (BPO) and professional services company, delivering back office administration and front office customer contact services to Private and Public Sector organisations across the UK and Ireland.