Agent IQ

Agent IQ solves the growing problem of providing high quality 1:1 customer service to customers at scale and in real-time. By hybridizing machine learning and artificial intelligence with live customer service agents, Agent IQ enables brands to scale consumer conversations. Machine learning captures every exchange, training the artificial intelligence to provide the best customer experience possible. In addition to enhancing the customer experience at scale, the AI also acts as a virtual assistant to brand representatives, displaying suggested responses and equipping the agent with relevant knowledge in real time. Agent IQ saves brands from being forced to choose between quality or quantity of their customer service delivery.