Brett Smith
VP of Customer Success at Planday | London, England, United Kingdom
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As the VP of Customer Success at Planday, Brett Smith plays a pivotal role in shaping the customer journey for businesses leveraging the company's innovative workforce collaboration platform. With over six years of leadership experience in the SaaS industry, Brett is deeply committed to fostering customer engagement and satisfaction. His expertise lies in developing and executing customer-centric strategies that not only meet but consistently exceed client expectations.
At Planday, Brett leads key projects focused on enhancing customer experience through proactive leadership and critical thinking. He champions initiatives that streamline communication and reporting processes for shift-based workers, ensuring that businesses can operate more efficiently and effectively. By leveraging customer insights and advanced Customer Relationship Management (CRM) tools, Brett is dedicated to reducing churn and driving customer retention, particularly within the food and beverage sector where operational challenges are prevalent.
Brett’s approach to customer success is rooted in understanding the unique needs of each client. He believes that by eliminating administrative barriers and providing seamless integrations, Planday empowers businesses to thrive in a competitive landscape. His passion for creating exceptional experiences is evident in his commitment to continuous improvement and innovation, ensuring that every interaction with Planday is not just satisfactory but truly transformative. As he navigates the complexities of customer relationships, Brett remains focused on building long-lasting partnerships that drive mutual success and growth.
VP of Customer Success at Planday in July 2022 to Present
Interim VP of Customer Success at Planday in January 2022 to June 2022
Director of Customer Success - Global at Planday in October 2019 to January 2022
Customer Success Team Lead UK/IE at Planday in September 2018 to October 2019
Activation Consultant/Customer Success Manager at Planday in September 2017 to October 2019
Operations Manager at Hard Rock International - Europe in January 2008 to November 2016
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St Marys University, January 2003 to January 2004
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Food
Hospitality Industry
Micros
Restaurant Management
Team Building
Food Service
Menu Costing
Bartending
Hiring
Customer Satisfaction
Guest Service Management
Event Management
Food & Beverage
Hospitality
Hospitality Management
Restaurants
Menu Development
Catering
Food
MICROS
Customer Service
Management
Training
Pre-opening
Time Management
Leadership
Teamwork
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Discover more about PlandayWhat is Brett Smith email address?
Email Brett Smith at [email protected] and [email protected]. This email is the most updated Brett Smith's email found in 2026.
How to contact Brett Smith?
To contact Brett Smith send an email to [email protected] or [email protected].
What company does Brett Smith work for?
Brett Smith works for Planday
What is Brett Smith's role at Planday?
Brett Smith is VP of Customer Success
What is Brett Smith's Phone Number?
Brett Smith's phone +44 ** **** *319
What industry does Brett Smith work in?
Brett Smith works in the Hospitality industry.
Brett Smith Email Addresses
Brett Smith Phone Numbers
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