ContactOut’s Definitive Guide to Designing an Interview Process

What is this about? 🤔

At the heart of every successful recruitment process lies a well-structured interview. It's not just about asking questions, but about ensuring that every interaction brings you closer to finding the right talent. This guide is all about mastering that process.

What will you learn by the end of this guide? 🎓

  • Craft a structured interview framework that provides an unbiased assessment of every candidate
  • Identify the perfect match for both the role and your team 🎯
  • Ensure that every interview step is a stride towards discovering the right talent 🌟

Why is it important?

In today's competitive job market, a well-executed interview process is crucial. Not only does it help you identify top talent, but it also ensures that candidates have a positive experience, reflecting well on your company's brand.

Here’s a step-by-step guide + best practices 📝:

1. Understand Your Role Inside-Out 📖

Before you even think of posting a job ad, work closely with your team to define the role's specifics. Netflix aligns role requirements with its company values. That's the gold standard.

Check out: ContactOut’s Definitive Guide to Mastering Intake Meetings & Job Intake Forms

2. Create an Engaging Job Description ✍️

Your job ad is the first impression candidates get of your company. Make it count by offering a glimpse into the role and company culture, not just a mundane list of tasks.

Check out: ContactOut’s Definitive Guide to Writing Job Descriptions

3. Diversify Your Interview Panel 🌍

A diverse panel ensures holistic candidate assessment. Drawing inspiration from Spotify, include members from varied backgrounds and departments. Clearly define each panellists’ role for a streamlined process.

4. Structured Interviews are Key ⏱️

Segment interviews into specific areas like technical skills and cultural-add. This structure ensures comprehensive and consistent evaluations. Emphasize adaptability, a crucial trait in today's dynamic world.

5. Incorporate Real-world Challenges 🏆

Test candidates with tasks reflecting actual job responsibilities. This approach gauges practical skills and offers a glimpse of the role's demands. It differentiates between theoretical knowledge and practical application.

Take Canva’s ability to seamlessly incorporate practical challenges in their hiring process:

6. Provide Timely Feedback 💬

Candidates value prompt feedback. Set and adhere to clear feedback timelines, ensuring respect for their time. Use a standardized scoring system for objective evaluations.

7. Prioritize the Candidate Experience 👥

The interview process is a mutual evaluation. Maintain clear communication at every stage, ensuring candidates feel informed. Their experience during this process reflects your company's values.

8. Continuously Improve Your Process 🔄

The recruitment landscape constantly evolves. After each hiring cycle, actively seek feedback. Use this input to refine and enhance your process for future hires.

Lever ATS offers customisable feedback forms for easy use:

Here’s an example of it:

👋 Imagine you're hiring for a software developer role.

✅ The Job Description:

After understanding the role in-depth, you craft a job description that not only lists the technical requirements but also gives a peek into your company's vibrant culture.

✅ The Interview Panel:

Your interview panel consists of a senior developer, a HR representative, and a project manager.

During the interview, a senior developer assesses the candidate's coding skills and their ability to adapt to new technologies, the project manager evaluates their ability to work within a team setting and HR does the culture-add interviews.

✅ The Post-interview Feedback:

Post-interview, you provide feedback within 48 hours and ask about their experience as well. This structured, inclusive, and efficient approach ensures both you and the candidate have a productive experience.

Next steps:

Now that you've got the blueprint, it's time to put it into action. Start by reviewing your current interview process, identify areas of improvement, and implement the strategies discussed.

And remember, continuous improvement is key.

Further resources 📚:’

📌 How To Design An Effective (And Efficient) Interview Process

📌 7 Tips For An Inclusive And Unbiased Interview Process

📌 Interviewing Best Practices For Inclusive Hiring

For small agile teams:

📌 How To Build A Hiring Process: The Ultimate Startup’s Guide

📌 How To Nail The Hiring Process As An Early-Stage Startup

Interview Processes: Learn How Other Companies Hire

📌 Netflix Interview: The Ultimate Guide

📌 Complete Guide to the TikTok Interview

📌 Spotify: How We Hire

📌 Facebook Technical Hiring

📌 A Deep Dive Into the Airbnb Interview Process

⬅️ Back to Recruitment Mastery Hub