Atikah Haizald

Atikah Haizald is a dedicated Operations Team Member at bolttech, where she plays a vital role in streamlining claims processing and ensuring exceptional customer service. With over three years of experience in claims management, Atikah specializes in coordinating with logistic partners and authorized repair centers to meet strict turnaround times, typically within 24 hours. Her meticulous attention to detail and commitment to confidentiality ensure that all claims information, guidelines, and internal controls are handled with the utmost integrity, fostering trust and compliance within the organization.

In her current role, Atikah leverages her strong communication skills and collaborative approach to effectively manage claims queries and complaints via multiple channels, including phone, email, and chat. Her expertise in utilizing SAP products, Microsoft Excel, and PowerPoint enhances her ability to analyze data, prepare reports, and optimize operational workflows. Additionally, her background in marketing, analysis, and finance provides her with a well-rounded perspective on business operations, enabling her to identify process improvements and contribute to strategic initiatives.

Atikah’s proactive mindset and team-oriented attitude make her an invaluable asset to bolttech’s claims operations. She continuously seeks opportunities to expand her knowledge in business management fields beyond her major in International Business, aiming to develop a comprehensive understanding of organizational functions. Her dedication to professional growth, combined with her skills in customer service, sales, and editing, positions her as a versatile and reliable team member committed to driving operational excellence and enhancing customer satisfaction in the insurtech industry.