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Account Manager Czech Republic @ From September 2015 to Present (4 months) Berlin Area, GermanyMeeting Planner / Travel Advisor @ From April 2015 to August 2015 (5 months) Prague, The Capital, Czech RepublicEvent Coordinator @ From November 2014 to April 2015 (6 months) IBM Newcomers Intern @ - Mapping the newcomer onboarding process in a server support team - Devising a checklist of technical skills, processes and procedures to be acquired by a newcomer by the end of the trial period - Conception of a newcomer introduction package, including basic orientation in the team, the company and in the city From April 2013 to July 2013 (4 months) District Brno-City, Czech RepublicCustomer Support Associate @ - Providing administrative support for UK and Ireland customers, including e-mail and telephone communication - Problem resolution in accordance with the Paris head office - Position required understanding of processes involved in online retailing - Training and work exclusively in English language From November 2011 to June 2012 (8 months) District Brno-City, Czech RepublicEnglish Language Teacher @ - Giving one-on-one lectures to employees of SSE a.s., Slovakia with focus on Business English - Preparing individual lesson plans and reporting on progress of students From January 2011 to September 2011 (9 months)

Master's degree, English Language and Literature @ Masarykova univerzita Brno From 2012 to 2014 Bachelor's degree, Business Administration and Management @ Masarykova univerzita Brno From 2011 to 2014 Aarhus Summer University, Global Business Summer Course @ Aarhus Universitet From 2013 to 2013 Master's degree, Linguistics @ Aarhus Universitet From 2012 to 2013 Bachelor's degree, English and Applied Economics @ Univerzita Palackého v Olomouci From 2008 to 2012 Zuzana Kaniokova is skilled in: Event Management, Account Management, Negotiation, Sales, Graphic Design, Project Management, Budgeting, International Business, Translation, Business English, Presentations, English, Public Speaking, Accent Reduction, Copy Editing