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Zsolt Kucsak

Head of Service Operations

► Head of Service Operations ► Software R&D Lead ► MBA ► Agile Coach ► Change Agent

Hungary area

Section title

Zsolt Kucsak's Email Addresses & Phone Numbers

Zsolt Kucsak's Work Experience


Head of Service Operations

November 2014 to Present


Evosoft / Siemens

Line Manager

March 2011 to March 2014


Evosoft / Siemens

Unit Lead

September 2008 to February 2011


Zsolt Kucsak's Education

Central European University

Master of Business Administration (MBA) Business Administration and Management General

2011 to 2012

Technical University of Budapest

Phd Computer Science

2004 to 2006

University of Szeged

Master Computer Science

1999 to 2001

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Zsolt Kucsak's Estimated Salary Range

About Zsolt Kucsak's Current Company


- Supervise the online services, including areas of infrastructure operation, product transition, customer care, incident management and BI reporting (40 people in 5 teams) - Creation and execution of product and organizational strategy - Having people and team management responsibilities (hiring, coaching, motivation, performance evaluation, identifying and removing team’s dysfunctions) - Coordinate software product transitions, provides continuous...

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About Zsolt Kucsak

📖 Summary

Leverage my knowledge and experience to harmonize technical, organizational and business dimensions of software development. Seeking leadership position in a highly energetic environment to build an exceptional team, to achieve both technical and business excellence. STRENGTHS - Envisioning exciting possibilities; turn that vision into goals and action plan - Strong grasp of both practical and theoretical sides of software development methodologies, being committed to high standards of excellence (quality and detail oriented, yet able to accomplish time schedule) - Proven ability to build and lead strong, highly-effective teams and keep them motivated - Strong project management skills on highly complex international projects (both classic and agile projects) - Strong problem solving and analytical skills, focus on both short and long-range business goals - Worked under pressure, frequently performed in stressful situations - Taking part in creating multicultural environment of software product development scrum teams Website and contact info: http://www.kucsak.huHead of Service Operations @ - Supervise the online services, including areas of infrastructure operation, product transition, customer care, incident management and BI reporting (40 people in 5 teams) - Creation and execution of product and organizational strategy - Having people and team management responsibilities (hiring, coaching, motivation, performance evaluation, identifying and removing team’s dysfunctions) - Coordinate software product transitions, provides continuous feedback to development teams - Implement and maintain operational processes and quality standards - Promoting agile culture and ensuring cutting-edge organization development - Support (B2B / B2C / B2B2C) marketing and sales activities From November 2014 to Present (1 year) HungaryLine Manager @ - Member of Department Leadership Team, contribute to strategic planning and implementation - Being responsible for standalone product module: 4 scrum teams, product owner, architects, testers and functional manger (people management and organization development) - Align business and project goals, provide module vision and enforce core values - Promote agile development and transform organization, apply agile framework of Scrum to safety critical software project, regulated by FDA - Provide mentorship and coaching to develop team members; help to resolve team dysfunctions From March 2011 to March 2014 (3 years 1 month) HungaryUnit Lead @ - Supervised 50 people, including 5 five group leaders - Kept project stakeholder informed about project status, issues and accomplishments - Increased product quality by improving processes and by promoting customer-centric culture From September 2008 to February 2011 (2 years 6 months) HungaryTeam Lead @ - Built up and lead software development teams and make them performing on new areas - Planed and assigned tasks, track progress and kept the team focused - Conduct both technical and performance coaching - Used both C# and Java development environment From September 2005 to August 2008 (3 years) HungaryTeam / Technical Lead @ - Worked on a safety critical, highly reliable, diagnostic imaging X-Ray system (Innova) - Managed and provided technical leadership for a software development team of 4-5: effort estimation and project planning; providing complete support of the software life cycle, including analysis, requirement documents, design, coding, integration and validation (strong co-operation with French and Indian teams) Projects run under Six Sigma (DFSS) quality assurance system. - Member of technical leadership team: improved software development/configuration process, enhanced defect tracking (DDTS); review design, code, test plan and related documentation - Gathered and analyze user needs; translated product requirements into software specifications From January 2002 to August 2005 (3 years 8 months) Software Engineer @ - Worked on the development of the WAP protocol stack at Mobile Internet Application department - Developed platform independent software products (in C/C++) that worked in both Unix (HP, Solaris) and windows (NT) platforms with high performance and scalability - Debugged and improved the performance of concurrent applications (C++, Purify, Quantify) - Designed and constructed a cross-platform network sniffer to analyze real-time traffic, according to the latest WAP and IETF specifications - Develop and maintain a distributed (PVM) and exceedingly configurable test environment for performance measurement and tuning of the protocol stack (Java, C++, Yacc, Lex) - Migrated MS Windows specific code into ANSI C++ and 32bit code into 64bit platform - Made client-server simulation environment more realistic by traffic shaping (Linux, iproute2) - Took over the competence and improved bearer adapters (SMS, TCP/IP, IPv6) for WAP server and stack (C/C++, Java) From August 1999 to December 2001 (2 years 5 months) Master of Business Administration (MBA), Business Administration and Management, General @ Central European University From 2011 to 2012 Phd, Computer Science @ Technical University of Budapest From 2004 to 2006 Master, Computer Science @ University of Szeged From 1999 to 2001 Bachelor’s Degree in Engineering Informatics @ Kando Kalman College of Engineering From 1997 to 1999 Research and Development Management @ Special Courses From 2013 to 2020 Zsolt Kucsak is skilled in: Scrum, Agile Methodologies, Software Development, Software Project..., Agile Project Management, Team Leadership, Project Management, Management, CMMI, Leadership, Agile, Process Improvement, Project Planning, Line Management, Project Portfolio..., Leading Change, Analysis, Organizational..., Strategic Planning, Software Quality..., Business Strategy, Change Management, Team Management, SDLC, Strategy, Strategic Leadership, People Development, Software Design, Continuous Integration, Continuous Improvement, MBA, Certified Product Owner..., Telecommunications, Medical Devices, Mentoring, Certified Scrum Master..., Product Development, Healthcare, Transition Management, Cross-functional Team..., Coaching, Risk Management, Performance Improvement, Strategy Implementation, Java, R&D, English, Hungarian, Six Sigma, Requirements Analysis

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In a nutshell

Zsolt Kucsak's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

2 year(s), 7 month(s)

Zsolt Kucsak's Willingness to Change Jobs



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