Zeynep Guenther's Email Addresses & Phone Numbers

IT Management professional with 25 years of comprehensive experience in driving strategic value through the delivery of information technology to business. Led the deployment of large-scale enterprise applications both domestically and globally for multimillion dollar corporations spanning media, telecommunications, consumer products, and healthcare services. Excellent leadership skills driving the seamless, full lifecycle execution of major cross-functional initiatives...

IT Management professional with 25 years of comprehensive experience in driving strategic value through the delivery of information technology to business. Led the deployment of large-scale enterprise applications both domestically and globally for multimillion dollar corporations spanning media, telecommunications, consumer products, and healthcare services. Excellent leadership skills driving the seamless, full lifecycle execution of major cross-functional initiatives and process re-imagination all whilst understanding the cultural global business challenge. Quality-minded professional continually optimizing processes to elevate customer satisfaction resulting in higher overall profit growth. Extensive background in mobile, social, collaboration, content, and knowledge sharing technologies. Specialties: . Program & Project Management . Strategic Consulting . Business Service Management . Business Process Improvement . Organizational Leadership & Change Management . Budget & Financial Management . Client Account & Vendor Management . Global IT Services Delivery . Professional Services ManagementIT Director, North America @ From May 2015 to Present (8 months) Greater Atlanta AreaIT Business Services Manager - World of Coca-Cola & Global Marketing @ Responsible for the implementation of PCI compliance for World-of-Coca-Cola’s ticketing & retail systems across internet, mobile, and card based sales, with end-to-end encryption of credit card data, as part of risk avoidance and compliance initiative for The Coca-Cola Company. Led the planning and development of a mobile application for World of Coca-Cola utilizing beacon technology to control guest experience and unlock location-based content around specific areas. This initiative among others resulted in Coca-Cola being named by 2014 Mobile Marketer of the Year. Performed program & project management in the implementation of a marketing and enterprise program optimization and execution ecosystem of smart interoperable digital services in Salesforce that support marketing, innovation, & sustainability. Built a multi-disciplined team with diverse technology experience (web, mobile, content, file sharing) looking for different ways of building capabilities that can be reused and extended by other functions, thereby reducing total cost of ownership. Performed program management in the implementation of global social media listening analytics and reporting dashboards as part of The Coca-Cola Company’s conversation management strategy. Worked effectively across all levels of the organization and vendors to align on program objectives and global deployments. Led the development of a knowledge sharing & social collaboration portal for The Coca-Cola Company’s global marketing community with responsive design using content publishing platforms. Led the SOW & contracting process with technical integrator as well as performed vendor & ongoing service management. Led the contract management, vendor selection process, and implementation of a SaaS solution for automating the Company’s agency management business processes, which involve managing yearly agency spend of over $2B, yielding multi-billion dollar revenue. From January 2012 to April 2015 (3 years 4 months) Greater Atlanta AreaOperations Manager @ Part of the initial team tasked with creating a consumer online daily deal program for Cox Media Group. Responsible for establishing organizational effectiveness and practices to start up the business unit and scale the business from a local to a national offering. Responsible for platform operations including daily deal setup operations, customer support, email delivery, KPI establishment, reporting, and analysis of metrics with actionable insights for executive management. From September 2010 to December 2011 (1 year 4 months) Greater Atlanta AreaOperations Director @ Established time entry, budget management, & forecasting processes for Services consulting team, as well as KPIs & dashboards for Finance, Marketing, Sales, and Service operations. Launched an international pipeline management system to the Global Sales team, Professional Services Automation system, and Services implementation methodology with best practices documentation. Served as project manager for client projects including the installation of the company’s TPM solution. From September 2003 to March 2009 (5 years 7 months) Senior Project Manager, PMO @ Rolled out an online system worldwide in support of circuit inventory management, customer billing, carrier invoice validation, and dispute management. Led a cross-functional team comprised of Finance/Accounting, Network IT/Database, Regional Circuit Provisioning, and Telco Management personnel tasked with data conversion and on-site implementation/training. From August 1999 to July 2001 (2 years) Database Manager @ Directed DBAs and developers in database design, stored procedure development, operational utilities/scripts, performance monitoring, and customer installations/conversions for a company delivering healthcare business solutions, including claims process streamlining and quality care improvements. From June 1996 to May 1998 (2 years) Practice Manager/Principal Consultant @ As Practice Manager, developed consulting opportunities and proposals for Professional Services engagements. Launched and monitored quality management standards during the initiation, execution, and completion of all consulting engagements. As Principal Consultant, served as program manager overseeing a cross-organizational team consisting of BellSouth, HP, Scientific Atlanta, and Sybase employees mobilized to install interactive television applications. Led numerous client initiatives including data warehouse design, business process mapping, and replication server design. From October 1993 to May 1996 (2 years 8 months) Project Manager @ From February 1992 to September 1993 (1 year 8 months) Senior Software Engineer @ From June 1990 to October 1991 (1 year 5 months) Portland, Oregon AreaProject Manager @ From June 1987 to June 1990 (3 years 1 month) Software Developer @ From May 1984 to May 1987 (3 years 1 month) Phoenix, Arizona AreaM.S., Computer Science @ Arizona State UniversityB.S., Computer Engineering @ Middle East Technical University Zeynep Guenther is skilled in: Change Management, Program Management, Process Improvement, Operations Management, Team Leadership, Project Management, Client Engagement, Customer Engagement, IT Management, Vendor Management, Business Process, Enterprise Software, Cross-functional Team Leadership, Business Intelligence, Consulting, Business Process Improvement, IT Strategy, Professional Services, Business Analysis