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Zack Gaudet

Desktop Support Engineer

Desktop Support Engineer at Dollar Shave Club

Greater Los Angeles Area

Section title

Zack Gaudet's Email Addresses & Phone Numbers

Zack Gaudet's Work Experience

Dollar Shave Club

Desktop Support Engineer

Los Angeles

Winchester Hospital

Clinical Associate - Operating Room

May 2007 to July 2008

Bitium

Customer/Technical Support and Sales Engineering

June 2015 to February 2016

Los Angeles, CA

Zack Gaudet's Education

Dublin Christian Academy

2003 to 2005

Southern New Hampshire University

Information Technology, Database Management

2013 to 2016

Liberty University

2007 to 2008

Zack Gaudet's Professional Skills Radar Chart

Based on our findings, Zack Gaudet is ...

Competent
Decisive
Thoughtful

What's on Zack Gaudet's mind?

Based on our findings, Zack Gaudet is ...

52% Left Brained
48% Right Brained

Zack Gaudet's Estimated Salary Range

About Zack Gaudet's Current Company

Dollar Shave Club

Frequently Asked Questions about Zack Gaudet

What company does Zack Gaudet work for?

Zack Gaudet works for Dollar Shave Club


What is Zack Gaudet's role at Dollar Shave Club?

Zack Gaudet is Desktop Support Engineer


What is Zack Gaudet's personal email address?

Zack Gaudet's personal email address is z****[email protected]


What is Zack Gaudet's business email address?

Zack Gaudet's business email addresses are not available


What is Zack Gaudet's Phone Number?

Zack Gaudet's phone (**) *** *** 393


What industry does Zack Gaudet work in?

Zack Gaudet works in the Information Technology and Services industry.


About Zack Gaudet

đź“– Summary

Desktop Support Engineer @ Dollar Shave Club Los AngelesClinical Associate - Operating Room @ Winchester Hospital Set up and broke down operating rooms for surgery in a busy OR. From May 2007 to July 2008 (1 year 3 months) Customer/Technical Support and Sales Engineering @ Bitium • Started as customer and product support, transitioned into Sales Engineering role• Served as Bitium’s product expert for both internal teams and Bitium’s customer base• Provided on-boarding/implementation assistance, best-practices guidance, and product training to customer base • Redesigned customer support center, resulting in a more cohesive experience for the end user• Cut engineering ticket resolution time in half by reworking the system in which support and engineering communicated• Served as liaison between customers and Bitium’s support and product/engineering teams. Handled all inbound issues linked to product for all customer accounts• Worked closely with potential customers to set up and maintain a successful demo period, being available to answer questions and trouble-shoot as needed• Worked with many outside systems and concepts such as: Active Directory, Jumpcloud, Google for Work, LDAP, SAML 2.0 From June 2015 to February 2016 (9 months) Los Angeles, CACustomer Experience @ Headspace Inc • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 400 inquiries a week and consistently met performance benchmarks in all areas (speed, accuracy, volume).• Advocated for improvements and changes to improve product development and user experience including designing and implementing cancellation survey• Performed on-line troubleshooting: identified problems, gave technical advice, and worked directly with developers to fix application bugs • Created personalized Customer Care templates that provided for an excellent customer care experience• Assisted with hiring and training of new customer experience employees • Participated and contributed in weekly infrastructure team meetings to review help desk tickets accomplished and those that were in the queue, reviewed system performance and availability metrics as well as analyzed issues From February 2015 to July 2015 (6 months) Greater Los Angeles AreaIT & Web Manager @ ServiceMaster By Gaudet Built and upgraded desktop machines, fix any problems i.e. hardware, network, or software issues.Provided systems administration support for Unix systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.Commended for technical, analytical and problem-solving skills; effective task prioritization and customer service orientation.Designed and maintained the company Facebook, as well as maintain the company website. Consulted on which direction the company should take as far as Internet marketing and visibility. As a result increased business by 20%. From January 2012 to December 2014 (3 years) Agility Team Member @ Wayfair Started as customer service representative and after 4 months promoted to the Agility Team, which was a sales team that also took customer service calls. Developed new business by engaging and enrolling prospective customers into the program via phone and email outreach.Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.Accessed electronic and paper cataloging systems to look up product information and availability.Listened attentively to caller needs to ensure a positive customer experience.Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.Consistently was in the top tier of customer service for NPS, which is used to grade customer service performance. From April 2011 to March 2012 (1 year) Greater Boston AreaProduction Manager @ ServiceMaster By Gaudet Supervised different types of disaster restoration projects with as many as 20 employees on site.Managed multiple projects and crews on a daily basis and coordinated with insurance adjusters in regards to coverage, payment and handling of the loss.Sold and marketed services to insurance companies and homeowners. From August 2008 to May 2011 (2 years 10 months) Woburn, MA


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In a nutshell

Zack Gaudet's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 6 month(s)

Zack Gaudet's Willingness to Change Jobs

Unlikely

Likely

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