Snr Project Manager
May 2015 to Present
VP Professional Services
October 2012 to January 2015
Advanced Publishing Technology
Vice President for Publishing Software
April 2004 to October 2012
Greater Los Angeles Area
Free the Slaves
2004 to 2012
Computer Operations Manager
June 2002 to December 2003
August 1995 to June 2002
InvestCloud, born in a garage (it's what Californian companies do, after all), is driving a high-speed design and technology revolution that is transforming the way the financial industry uses, processes and interacts with data. Today, any investment manager can have access to a first-class integrated investment platform through the cloud - with InvestCloud. We are the first... InvestCloud, born in a garage (it's what Californian companies do, after all), is driving a high-speed design and technology revolution that is transforming the way the financial industry uses, processes and interacts with data. Today, any investment manager can have access to a first-class integrated investment platform through the cloud - with InvestCloud. We are the first true cloud platform for the securities market. Since the launch in January 2012, we have over 100,000 users in excess of 1 trillion assets, accessing information securely from any location with any device.
What company does Wolfie Frank work for?
Wolfie Frank works for InvestCloud, Inc.
What is Wolfie Frank's role at InvestCloud, Inc.?
Wolfie Frank is Snr Project Manager
What industry does Wolfie Frank work in?
Wolfie Frank works in the Computer Software industry.
Wolfie has a history as an executive for over 20 years with focus in business and technology. For the past 13 years his involvement has been in technology companies heading up client facing departments including customer service and software integration. Among his accomplishments is turning around an ailing company doing ERP installations. Under his guidance as VP the company resolved its problems with quality and budget overruns, and accomplished a 75% increase in billable time within just months. Using a mix of process improvements, proper staffing, talent management and implementing standard project management methodologies he gave the company an edge through which it became the Microsoft partner of the year for 2014 (US NAV VAR). Project management and customer care are two of his strengths. Much of his career he has been client facing and is comfortable interacting with executives at any level. Outside of work he likes to spend time with his son. He also has had extensive involvement in a number of charities and has been featured for his work along that line.Snr Project Manager @ InvestCloud, born in a garage (it's what Californian companies do, after all), is driving a high-speed design and technology revolution that is transforming the way the financial industry uses, processes and interacts with data. Today, any investment manager can have access to a first-class integrated investment platform through the cloud - with InvestCloud. We are the first true cloud platform for the securities market. Since the launch in January 2012, we have over 100,000 users in excess of 1 trillion assets, accessing information securely from any location with any device. From May 2015 to Present (8 months) VP Professional Services @ • Managed the Project Portfolio of dozens of projects around the globe including ERP implementations at Fortune 500 companies. • Executive over dozens of developers, project managers, functional consultants and support technicians. • After many months of falling behind on delivery, SCS hired me to resolve the situation. Within 3 months most overdue software installation projects were completed or on track to finish, and within 6 months Services Revenue KPI reached highest in the 35 year history of the company. • From 2012 to 2014 the main KPI (Billable Hours) increased 62% year over year. At the same time Percentage of Personnel Utilization rose, while operational costs decreased by 7.5% in the first year. • Made personnel adjustments and hired A-Listers and thereby improve technical performance. • Implemented improved knowledge management along with meetings to increase knowledge sharing among technical staff. • Personally contacted the executives including CEO's of the customers whose projects were behind and established relationships to help improve cooperation and speed up project execution. • Implemented numerous process improvements that raised quality and speed of systems development, implementation and support. • Working in tight liaison with sales and marketing, we got many new projects closed and started, including the largest project in the 35 year history of the company. • Organized and ran successful conferences for all services personnel, as well as numerous web conferences. • Reworked and improved the bonus system to award and encourage successful employees based on clearly defined metrics. • Implemented precise project guidelines based on PMP principles to further improve project successes. • Initiated a project to upgrade internal digital communications and knowledge management, including upgrading and organizing SharePoint. From October 2012 to January 2015 (2 years 4 months) Vice President for Publishing Software @ • Executive over product management, software development, QA, tech support and hiring for all editorial software products. • My product area was profitable every year. • Analyzed operations and support tickets to find common causes of software issues to lower support volume and improve software quality. • Conducted marketing analysis to guide product development. • Managed the product life-cycle of new software products. • Directed the planning, development, testing and deployment of a new online product which became a big success. • Acted as the Account Executive for all major accounts and build relationships to key corporate executives. • In many cases did pre-sales and sales including demonstrations, contracts etc. • Project Managed numerous installations and upgrades. • Re-organized and re-structured departments, resulting in better product quality and improved customer service. • Researched and implemented a new issue tracking system for support. • Implemented new knowledge base and wiki for all engineers, technicians and project personnel which greatly increased quality of service. All existing user documentation was redone. • Did tier 2 and 3 level tech support hands-on when techs or project personnel bugged on resolving tickets or were shorthanded. From April 2004 to October 2012 (8 years 7 months) Greater Los Angeles Areavolunteer @ Slavery (or human trafficking as some call it) is the biggest human rights violation of our time. From 2004 to 2012 (8 years) Computer Operations Manager @ Managing dozens of computer operators creating small and large publications to go to press. Also personally worked on numerous properties from booklets to large encyclopedic volumes in Adobe Framemaker, Acrobat, Quark, InDesign, Photoshop, Pitstop, etc. From June 2002 to December 2003 (1 year 7 months) Senior Analyst @ Business Analyst in all departments of the organization with up to 10 analysts working for me in different areas of the company. From August 1995 to June 2002 (6 years 11 months) Bachelor of Business Administration (B.B.A.) @ School of Business Stuttgart From 1983 to 1987 Wolfie Frank is skilled in: Product Management, Management, Project Management, Software Development Life Cycle, Business Analytics, Marketing, CRM, Business Analysis, Integration, Enterprise Software, Quality Assurance, SaaS, Databases, Agile Methodologies, SQL
Introversion (I), Intuition (N), Thinking (T), Judging (J)
4 year(s), 8 month(s)
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