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William Matheson

Project Manager, Global Professional Services, ITIL Certified, Sigma Black Belt Certified @ Hitachi Data Systems

Program Management / Black Belt

Stockton, California Area

Ranked #1,293 out of 25,860 for Project Manager, Global Professional Services, ITIL Certified, Sigma Black Belt Certified in California

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William Matheson's Email Addresses & Phone Numbers

William Matheson's Work Experience

Hitachi Data Systems

Project Manager, Global Professional Services, ITIL Certified, Sigma Black Belt Certified

November 2007 to November 2008

Cisco

Senior Project Manager, Sigma Black Belt Certified, Int’l Supply Chain Management

December 2006 to February 2007

Sun Microsystems, Inc

Sr. Program/Project Manager & Sigma Black Belt

January 1994 to May 2006

William Matheson's Professional Skills Radar Chart

Based on our findings, William Matheson is ...

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William Matheson's Estimated Salary Range

About William Matheson's Current Company

Hitachi Data Systems

• Managed numerous professional services engagements for multiple customers simultaneously, each delivering Enterprise wide Network & Storage solutions using ITIL standard methodologies. • Ensured proper execution by leading a diverse team of customer, internal, and partner stakeholders, regularly meeting to clarify and establish deliverables, responsibilities, and build working methods and relationships. • Drove early establishment of common...

Frequently Asked Questions about William Matheson

What company does William Matheson work for?

William Matheson works for Hitachi Data Systems


What is William Matheson's role at Hitachi Data Systems?

William Matheson is Project Manager, Global Professional Services, ITIL Certified, Sigma Black Belt Certified


What is William Matheson's personal email address?

William Matheson's personal email address is w****[email protected]


What is William Matheson's business email address?

William Matheson's business email addresses are not available


What is William Matheson's Phone Number?

William Matheson's phone (213) ***-*276


What industry does William Matheson work in?

William Matheson works in the Information Technology and Services industry.


About William Matheson

📖 Summary

SENIOR PROGRAM MANAGER • Six Sigma Black Belt Certified • ITIL Certified • 20+ years in the Computer Technology Industry managing People, Products, Programs & Processes. • Experienced at large scale Design & Implementation projects • Six Sigma • IT Development • Web Analysis • Skilled in Operations Analysis and Management • Call Centers • Software Technical Support • Knowledge Management • Accomplished Group Facilitator • Global Team Leader • Organizational Change Manager • Effective Communicator • Recognized Contributor • Unrivaled Performance Award •Top Achievement Recognition Summit AwardProject Manager, Global Professional Services, ITIL Certified, Sigma Black Belt Certified @ • Managed numerous professional services engagements for multiple customers simultaneously, each delivering Enterprise wide Network & Storage solutions using ITIL standard methodologies. • Ensured proper execution by leading a diverse team of customer, internal, and partner stakeholders, regularly meeting to clarify and establish deliverables, responsibilities, and build working methods and relationships. • Drove early establishment of common team understanding to identify and mitigate risk, develop project plans and schedules, and define operational change requirements to facilitate detailed organizational change management plans. • Ensured timely management of plan tasks, resolved issues, authored and distributed audience appropriate communications, maintained project documentations, revenue forecasts, and status dashboards. From November 2007 to November 2008 (1 year 1 month) Senior Project Manager, Sigma Black Belt Certified, Int’l Supply Chain Management @ • Assumed management of an in progress Sigma DMAIC Project Team, chartered to reduce targeted multi-million dollar expenses, and already committed to an extensive end to end process analysis plan. • Team resisted any plan change despite the requirement to collect thousands of physical documents from custom’s partners globally, adamant that systems did not capture the required data to analyze the expense detail. • Persuaded the team to validate the plan first by performing a discovery analysis on data readily available in systems, despite lack of detail, to ensure planned collection was complete and to simply observe what was there. • Completed project when discovery analysis determined the targeted expenses were valid, but incorrectly accounted due to a manual workaround of the Electronic Data Exchange interface of the largest broker partner. From December 2006 to February 2007 (3 months) Sr. Program/Project Manager & Sigma Black Belt @ BUSINESS PROCESS OWNER, Sigma Black Belt Certified - SunService Division • Lead the SunSolve™ Online knowledge system’s global business team to develop business requirements, set feature, bug, and integration priorities, and to drive development, UAT, and release schedules, resolve issues. • Established an “Online” Incident Resolution Measurement system using statistical methods coupled with leading edge analysis technology, Omniture SiteCatalyst™. OPERATIONS MANAGER, Sigma Black Belt - Global Customer Incident Management • Managed daily operations, performed Business analysis functions, lead multiple cross functional application development project teams. • Provided Expert level Six Sigma and SiteCatalyst™ web analytic support for the Sun Service Division. SENIOR PROGRAM MANAGER III, Sigma Black Belt - Global Knowledge Management • Lead Sigma efforts establishing the Global Knowledge Management Operations Group, standardizing global processes, data standards, system’s infrastructure, repositories, closing knowledge gaps prioritized upon ROI. BUSINESS ANALYST/OPERATIONS MANAGER - North American Solution Center • Business Analyst for IT Development, UAT, and Implementation Project Manager for new customer relationship management (CRM) system (Customized Siebel) for support incident management. SENIOR PROGRAM MANAGER - Customer Call Management Center • Program Manager & Business Analyst for the North American Service Division, Certified ISO 9001 Compliance Auditor, Training Course Developer for Call Center New Hires, and the Training Instructor. • Lead a 90 day transformation of the U.S. Field Service delivery model from “Partners Only” to a “Sun Employee” model with 1800 newly hired employees acquired when 2nd largest Partner discontinued their Field Service business. • Designed and implemented Service Incident routing application: RouteTool used by US Service Division. From January 1994 to May 2006 (12 years 5 months) General Manager @ • Co-founder of a Silicon Valley Start-Up – a Computer Maintenance Company comprised of 60+ employees, Responsible for all functions. Key Achievement: Profit in 1st Year of Operation. From March 1989 to January 1994 (4 years 11 months) Supervisor, Operations Analyst, Product Support Manager @ SUPERVISOR - National Call Dispatch Center • Responsible for supervision and training of 21 Day Shift employees at the National Call Dispatch Center, providing front line support for Customer Service Call requests and U.S. Field Service Dispatch activities. OPERATIONS ANALYST - National Technical Assistance Center • Analyzed operational processes. Reduced “hard” P/L expenses by more than $100K/yr in a single project. • Managed relocation of the National Call Center, designing facility and station configurations to enable multi-tasking and eliminating all single points of failure without any additional cost. PRODUCT SUPPORT MANAGER - Product Support Services • Redesigned RMA (Return Material Authorization) process, improving contract/warranty validation and decreasing Field on-site dispatches by implementing call center troubleshooting and shipment of FRU modules. • Responsible for Product Support, Serviceability, and Contract Pricing for the Large Storage Systems line. From June 1984 to March 1989 (4 years 10 months) William Matheson is skilled in: Business Process, Cross-functional Team Leadership, Enterprise Software, ITIL, Integration, Process Management, Program Management, Six Sigma, Solaris, Professional Services


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William Matheson's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

4 year(s), 8 month(s)

William Matheson's Willingness to Change Jobs

Unlikely

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