William Iffland’s Email & Phone

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William Iffland

Product Success Engineer @ ServiceNow

William Iffland Contact Details

Knightdale, North Carolina, United States
Product Success Engineer @ ServiceNow
IT Distinguished Technologist, VP @ BB&T
ITSM Process & Quality Manager, VP @ BB&T
B.S., Engineering Mechanics @ University of Cincinnati

Configuration Management expert responsible for establishing and managing a continuous improvement strategy for an enterprise CMDB that enables full ITSM process integration. I have extensive experience designing, modeling and creating CMDBs and implementing ITSM software suites and supporting infrastructure technologies.

ITSM Process & Quality Manager @ From June 2015 to Present (7 months) IT Business Process Architect @ 

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