William Gallo's Email

Specialties: Technology Operations management, Data Center & Infrastructure, Data life cycle management, Network Security & Operations, Process & Systems development, Business Continuity, IT Project Management, Hands on Technology leader Educational background includes an MBA from Saint Joseph’s University in Philadelphia.

Director of Technology @ From December 2013 to Present (1 year 11 months) Wilmington, DelawareTechnology Manager @ From September 2010 to December 2013 (3 years 4 months) Sr. Network Administrator @ - Enhanced duties upon previous role with additional roles and responsibilities: - Provide leadership for the enterprise infrastructure technology & operations engineering group - Provide upper management with technical direction facilitation and interact closely with Business Partners, Support and Management stakeholders - Identify standards and procedures for process & technology improvements. - Develop, maintain and communicate technical service policies for supported systems. - Consultant to corporate recurring infrastructure problems From October 2009 to September 2010 (1 year) Sr. Network Operations Analyst @ Technology & Administrative Duties: • Microsoft 2003/2008 Active Directory/Exchange Administrator o Enterprise Policies, Procedures • EMC SAN Infrastructure Administration o Clariion CX-340/CX4-480 & Brocade/McData Switches, Zoning • VMWare, Citrix XENServer, and RSA Administration • Cisco Enterprise Network Infrastructure Administration o ASA/PIX Firewall, Range of routers 6509, 3600,3845, 1841,1705 and 2950 closet switches o Other familiar technologies: SAS, Symantec Anti-Virus/Endpoint Security, Microsoft Windows 2000/2005 SQL, ZixCorp, Encryption Plus/Anywhere, GHOST • Enterprise CommVault Backup Engineer (SIMPANA) • SUSE Linux Administration Apache & sFTP/FTP • Facilities & Security Administration • Siemens PBX / Phone mail Administration • Server Hardware Installation, Administration and Builds Operations Duties: • Modernize Operational Information Technologies processes and services o Facilitate daily data center operations and coordinate total system availability and uptime o Responsible for customer/end user support and satisfaction through issue resolution o Business continuity and disaster recovery planning and implementation o Advisory position on vast array of corporate technical issues • Responsible for plans, budgets, purchasing, problem resolution and systems life cycle management o Excellent resource management skills with attention to deadlines and budgets o Focused financial acumen and expertise across initiatives o Timely delivery on various corporate project initiatives and objectives o Utilize and provide accurate and relevant communications metrics surrounding service performance and dash-boarding • Recommend, hire, develop and manage Network Support & Help Desk personnel • Responsible for broad systems policy, procedure implementation and compliance o Data archival/retrieval procedure and practice implementations o Multiple successful data center move projects From January 2005 to October 2009 (4 years 10 months) Support Analyst @ From January 2004 to December 2004 (1 year) Operations Support @ • Directly responsible for customer interaction and solution based service initiatives. • Primary team member involved in several large-scale technology migrations. • Responsible for various cooperative Technology business improvement projects From 2001 to 2004 (3 years)

(MBA) Master's of Business Administration, International Business / Finance @ Saint Joseph's University - Erivan K. Haub School of Business From 2006 to 2010 Bachelors Degree in Information Systems @ University of Phoenix From 2002 to 2004 Network Engineering & Data Communication @ Chubb Institute From 2000 to 2002 Liberal Arts, Liberal Arts @ Delaware County Community College From 1998 to 2001 Upper Darby High School From 1992 to 1996 William Gallo is skilled in: Leadership, Disaster Recovery, Virtualization, Data Center, Servers, Cisco Technologies, Security, System Administration, VMware, Enterprise Software, Networking, SharePoint, Enterprise Architecture, Human Resources, Management, Network Security