William is a human behaviour, innovation and technology addict. This social butterfly can be found at many meet ups, movie nights and the odd Global Jam of design thinking. He’s known for immersing and swimming in the world human behaviours and deep diving into the latest topic… , even if there is a book club on it! His journey has taken him deep into the world of meteorology, (Bureau of Meteorology) health behaviour change (Quit Victoria, Heart Foundation, Vic Health), Real Estate (REA, Ray White, realcommercial.com.au) Sport (Cricket Australia, AFL), Cars (Mazda), banking, retail and many others. Will’s passion extends beyond the 9-5 where the social butterfly becomes active, presents and creates all round havoc locally and internationally. Whether it is facilitating workshops, Global Service and Sustainability Jams or speaking on innovation in product and service design especially the future of digital where he loves working with teams to discover new ideas and opportunities. Also he’s your ‘crash test dummy’ for a new product or service. From following the ‘I Quit Sugar’ (#IQS) program to empathise health behaviour change to purchasing new cars, to his wife’s dismay when she realised it was only for research (ED: she got the car) all in the aim to discover what it is like to live in someone else’s shoes. Here is a snapshot of past activities facilitating design thinking methods and service design workshops across Australia and Internationally. With Hub Melbourne, Ideas for Melbourne with Adam Bandt, the Victoria-India Service Design Jam for the Victoria State of Design Festival, the Edge of the Web Conference & Aust. Web Industry Association and of course the globally connecting Global Service, Sustainability and Gov Jams.

Lead Experience Designer @ William comes with 10 years experience in User Centred Design, utilising Marketing, e-Commerce, IT, Web Development. His expertise are focused on assisting, designing, and building products and services that bridge the gap between technology and the world in which people use them. William has worked with organisations such as the Bureau of Meteorology, Mazda Australia, Cancer Council, Quit Victoria, VicHealth, Crown Casino, Telstra, ANZ, Simplot, iCareHealth and Cricket Australia. William’s involvement in the UX space has seen him facilitate design-thinking methods for the Victoria-India Service Design Jam, AWIA and other Industry based and Global innovation Jams. From March 2013 to Present (2 years 10 months) Melbourne, AustraliaDirector @ Working to find new and innovative ways to do business, enable technology and better connect with their customers through Customer Experience, Service Design and Business Strategy execution. Recent Facilitated and Speaking Events: School of Social Entrepreneurs - Rapid Prototyping using Design Thinking Methods (Service Design Thinking) UX Australia 2011 – Participating in the Unknown Journey – 10 minutes talk Innovate Symposium – Rapid Prototyping using design thinking methods – 2 hour workshop Victoria India Service Design Jam – 2 day workshop Ideas for Melbourne – Ideation workshop incubating ideas for Melbourne with a roadmap to a TEDx Ideas for Melbourne. Humanity Plus – Design a new bug, rapid prototyping workshop Gathering ’11 – 3rd Day workshop – Concepting ideas Social Change Collaboratory - Design for Social Impact – 1 day workshop Society of Entrepreneurial Success and Achievement - Rapid Prototyping Workshop Global Service Jam Global Sustainability Jam '11, '12 GovJam '12 From July 2003 to Present (12 years 6 months) Melbourne, AustraliaUser Experience Lead @ Helping to visualise ideas early and build experiences beyond digital to enable the people who use them. I'm working closely with the awesome team that is the award winning creative and development team at Igloo. Creating innovative, simple and useful solutions for complex enterprise problems. WHY? Because people do business with people. Strategic Process Human Centred Innovation, User Experience Design, Service Design, Behaviour Design, Design Thinking Methods From September 2011 to May 2013 (1 year 9 months) Organiser @ Help organise and coordinate meet up events for the Melbourne web standards community From October 2007 to November 2011 (4 years 2 months) User Experience Specialist, Web Design and Development @ User experience design User research, Interaction and Information design Prototype design, build and testing. Present and communicate the results Web design and development This engagement was to research, design and prototype a user interface for the National Water Account Automation Suite. The Automation Suite is a tool to assist in the data collection, calculation and publishing of the Australian National Water Account Report. Additionally the role was to design and assist in building a prototype for a tool that would make it easier to find all the locations that measure’s water around Australia. From December 2010 to June 2011 (7 months) Melbourne, AustraliaSolutions Lead @ Taking Innovative solutions and user / customer centric focus into the 21st century. Carrying out User Centred Design, User and Customer Experience Activities: - Customer Interviewing - Experience Modeling - Information Architecture - Wire-framing and Prototyping - Workshop facilitation - User Interface and Interaction Design Companies I worked with: - ANZ - National Institute of Accountants - Hoyts - Simplot - Melbourne Convention and Visitors Bureau - Bureau of Meteorology From September 2010 to November 2010 (3 months) Web Designer / Developer and User Experience Specialist @ From March 2008 to September 2010 (2 years 7 months) Web Designer @ From March 2007 to February 2008 (1 year) Partner @ Jet Interactive is a company that creates Marketing, Search Engine Optimising and Internet strategies and solutions. My role involves the Media and Internet Technology Strategies and Development From January 2007 to October 2007 (10 months) Operations Supervisor @ From September 2003 to March 2007 (3 years 7 months)

Bachelor of Business (E-Commerce) & Bachelor of Arts (Multimedia), I.T. and E-Commerce, Multimedia, Mass Communication and Sociology @ Victoria University From 2001 to 2005 VicFit Personal Training Certificate, Fitness, Physiology, Nutrition, Exercise Prescription @ Kangan Batman TAFE From 2001 to 2002 Advanced Diploma in Business, Marketing @ RMIT University From 1998 to 2000 Certificate in Music Business Management, Music Business and Management @ RMIT University From 1996 to 1996 William Donovan is skilled in: Customer Experience, Product Development, Innovation, Service Design, User Experience, Web Development, Rapid Prototyping, Concept Ideation, Behavior Design, Persuasion, JavaScript, HTML + CSS, Interaction Design, Mobile, Designs