Senior Sales Representative @ From August 2015 to Present (3 months) Houston, Texas AreaSenior Client Executive - Energy & Utilities @ In this role I am responsible for building and growing C-Level relationships within my large enterprise accounts. I work with customer to help develop and execute their global strategic plans within the lines of business and
Senior Sales Representative @ From August 2015 to Present (3 months) Houston, Texas AreaSenior Client Executive - Energy & Utilities @ In this role I am responsible for building and growing C-Level relationships within my large enterprise accounts. I work with customer to help develop and execute their global strategic plans within the lines of business and IT.
I engage with existing contacts as well as develop new relationships in order to uncover new opportunities, develop solutions, and provide strategic services.
Providing technology solutions within the Intelligent Networking, Dynamic Cloud, Mobile Workforce, Connected Machines, Security, and Professional Services. From July 2013 to August 2015 (2 years 2 months) Houston, TexasEmerging Technology Consultant @ Proactively identify, engage in, and drive strategic solution sales.
Drive customer adoption of Verizon's Strategic Solutions & Services.
Uncover additional customer revenue opportunities by creating a holistic organizational solution.
Drive corporate sales revenue by engagement and focus on Verizon's strategic Emerging Technology Solution's product suite.
Maintain a comprehensive and current knowledge specifically focused on the Unified Communications and Collaboration, Mobility and Managed Services, and Contact Center Solutions product set including market trends for all areas of responsibility.
Recognized as a subject matter expert (SME) in the UC&C, Managed Network Services, & Contact Center Solutions areas.
- Pre-sales analysis of customer requirements
- The determination of integration requirements to existing customer systems
- Presentation of customer solutions
- Managing the sales process from pre-sales to post-sales.
Responsible for providing in depth sales support for Verizon Unified Communications and Collaboration Products and Services, Mobility and Managed Services, and Contact Center Solutions as part of the overall customer solution.
Work with customer to assess PBX infrastructure, Contact Center applications/solutions, messaging/collaboration platforms, conferencing (audio/video/net) services, network environments and associated systems. From March 2012 to June 2013 (1 year 4 months) Houston, Texas AreaChannel Manager @ Leading Edge Unified Communications & Contact Center Solutions
Zeacom is a leading provider of advanced Unified Communications solutions that integrate real-time communication tools such as presence information, contact routing, conferencing, chat and speech recognition with conventional tools such as voicemail, email and fax.
Zeacom’s leading edge Process Automation solutions make it possible to automate repetitive and time consuming business processes, giving you more time to focus on revenue generating activities.
Whether you want to improve customer service, enhance employee productivity or simplify work processes, Zeacom Communications Center can help you reach your business goals with exponential ROI. From September 2009 to March 2012 (2 years 7 months) Channel Manager @ Responsible for increasing market penetration of the Co-nexus CXM Call-Recording & Call-Monitoring solutions within the Mitel / Inter-Tel dealer channels and direct distribution.
Activities include developing and maintaining relationships with dealers and direct distribution to ensure seamless customer integration from the pre-sale quote to the post-sale support.
Co-nexus, CXM offers an innovative, scalable, cost effective, modular system that will allow any budget large or small to take advantage of the solutions that help drive their business. Each of our modules is an add-on product that allows you to create a custom system or add to your existing system as budgetary dollars become available.
What We Do:
Call-Recording, Quality Monitoring, PC Screen Recording, Agent Performance Evaluation, Agent Coaching & Training, Customer Satisfaction Survey, PCI Compliance, and more.
"Solution integration to Mitel, Inter-Tel, Cisco, Avaya, & more. From February 2008 to November 2008 (10 months) Regional Sales Manager @ Responsible for increasing market penetration of Palm products and services within assigned Verizon Wireless territories along with increasing Palm Inc. visibility within these territories. Activities include developing and maintaining relationships within the assigned territories on all levels, assisting with pre and post sale customer support, conducting product trainings with employees as well as customers, assisting sales team in finding unique solutions in order to increase and close sales. From 2007 to 2008 (1 year) Data Sales Consultant @ Responsible for increasing strategic data penetration and knowledge of all data products offered. Activities included training all employees, creating and facilitating a strategy for new product launches to ensure success, maintaining customer confidence by assisting with escalated issues and finding solutions to resolve those issues. From 2007 to 2007 (less than a year) Manager @ Responsible for increasing sales of Verizon Wireless products and services as well as coaching and developing the sales and service staff. Creating an environment that allowed for increased customer satisfaction and loyalty. Activities included coaching staff to ensure adherence to Verizon Wireless policy, handling escalated customer situations, scheduling for maximum efficiency, developing staff in order to have a continued pool of qualified candidates. From 2005 to 2007 (2 years) Account Manager @ Responsible for increasing sales and KPI targets within assigned national accounts. Developing and maintaining relationships with the sales and management teams to increase visibility and compliance with Verizon Wireless policies. Activities included training sales staff and management on products and services, creating and managing goals for each account, reporting on goals and progress to management, creating strategies for implementation of new products and services, managing customer escalations. From 2001 to 2005 (4 years)
BBA, Management @ Dallas Baptist University From 2004 to 2008 Business @ Stephen F. Austin State University From 1996 to 2000 William Bayne is skilled in: Unified Communications, Managed Services, Solution Selling, Avaya, Contact Centers, VoIP, Sales Management, Cisco Technologies, Video Conferencing, Account Management, Call Centers, Call Center, Team Management, Channel Partners, Partner Management, SIP, Telephony, Cloud Applications, Software Sales, Mobile Device Management, Mobility Management, Telecommunications, IP, IVR, Enterprise Software, Sales Operations, Software Industry, Wireless, Strategy, Channel Management, Hosted Voice, Lync, Professional Services, Management, Sales, Integration, ACD, Networking, Cloud Computing, Contact Center..., MPLS, Network Security, M2M, Salesforce.com, Mobile Devices, Avaya Technologies
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