Sr. Front End Engineer @ Developed and documented the Desk.com Canvas integration SDK, which allows third-party developers to embed their own custom applications within the Next Generation Agent interface to enable customer service agents to be more efficient by making Desk.com the one place to support their customers. From February 2015 to Present (11 months) San Francisco Bay AreaFront End Engineer @ Implemented a new "Next Generation" customer support interface using AngularJS, working closely with the API and UX teams to deliver a great user experience to the Desk.com flagship product. From December 2013 to February 2015 (1 year 3 months) San Francisco Bay AreaSoftware Engineer @ Developed full-stack projects in JavaScript, using a wide variety of libraries and frameworks, ranging from AngularJS and Backbone.js with jQuery on the front-end, and Node.JS and Express on the back-end, with Mongoose/MongoDB for persistent data storage, and deploying said projects to Amazon's EC2. From August 2013 to November 2013 (4 months) San Francisco Bay AreaProgrammer Analyst for Office of Financial Aid @ - Evaluate and test major regulatory release updates to the Banner Financial Aid student information system on a regular basis throughout the year. - Overhaul and maintain Coldfusion-based automated email system to allow for the creation and modification of automated emails by departmental staff in addition to on-demand emails using files generated by Banner. - Develop complex reports using Oracle-based SQL logic and table-driven data structures using IBM Cognos in addition to migrating existing departmental reports from Crystal Enterprise to IBM Cognos. - Coordinate testing and installation of upgrades to student ERP (Ellucian Banner) with campus IT. - Oversee the development, deployment, and troubleshooting of Coldfusion-based web applications, drastically reducing the need for creating and processing paper forms. - Write and maintain complex SQL-based rules for determining award eligibility and calculating award amounts for students eligible for financial aid. - Coordinate directly with software vendors and end-users to troubleshoot and resolve issues with specialized software packages, such as Ellucian Banner, EdConnect, and DL Tools. From March 2010 to July 2013 (3 years 5 months) Computer Lab Specialist @ - Create and maintain standard system images to be distributed to all computers in the computer lab at the UC Center in Fresno, primarily images for various distributions of Linux. - Work with instructors teaching in the computer classrooms to determine instructional needs for the computer classroom environment. - Develop documentation explaining the configuration and administration of automated software imaging and maintenance systems. From September 2009 to March 2010 (7 months) Fresno, California AreaSr. Student Technology Consultant @ - Assist the Help Desk supervisor in the supervision and training of an expanding group of Student Technology Consultants. - Provide computing support services to faculty, staff, and students through the UC Merced Information Technology Help Desk. - Provide instructional support and general user assistance to users of the UC Merced Academic Computer Labs. - Provide technical support to faculty and staff for media equipment in classrooms and conference rooms. - Developed IT-WOW, a ColdFusion-based web application for end-users (students, staff, faculty) to review and track work orders received by the Information Technology Help Desk. - Lead the development of a ColdFusion-based online web application for students to apply to graduate preparation programs, including functionality for administrators to review and score applicants. - Developed a Java program for updating bank routing tables in SIS Banner’s Oracle database. - Received inaugural UC Merced Student Employee of the Year award in 2008. From September 2005 to August 2009 (4 years) Merced, California Area

Hack Reactor From 2013 to 2013 BS, Cognitive Science @ University of California, Merced From 2005 to 2009 Will Ngo is skilled in: Oracle SQL, Microsoft SQL Server, Crystal Reports, Cognos, ERP Software, PHP, PostgreSQL, ColdFusion, Software Documentation, Java, Troubleshooting, SQL, Oracle, Testing, Linux