Image of Wilkie Roosevelt Joissaint

Wilkie Roosevelt Joissaint

Youth & Teen Advisor @ YMCA of Greater New York

IT Support Technician at Elastic

Mountain View, California, United States

Ranked #1,413 out of 28,260 for Youth & Teen Advisor in California

Section title

Wilkie Roosevelt Joissaint's Email Addresses & Phone Numbers

Wilkie Roosevelt Joissaint's Work Experience

YMCA of Greater New York

Youth & Teen Advisor

September 2011 to September 2018

Greater New York City Area

YMCA of Greater New York

Senior Academic Counselor

October 1999 to August 2008

Greater New York City Area

S&P Global Ratings

Field Engineer III

October 2015 to January 2016

Greater New York City Area

Wilkie Roosevelt Joissaint's Education

Ashford University

Master of Business Administration (M.B.A.), Computer and Information Sciences and Support Services

Long Island University

Bachelor of Science (B.S.), Computer and Information Sciences, General, 3.5

1996 to 2003

St Johns Pre-Preparatory

High School Diploma, Information Technology, 3.5

1992 to 1996

Wilkie Roosevelt Joissaint's Professional Skills Radar Chart

Based on our findings, Wilkie Roosevelt Joissaint is ...

Methodical
Doer
Loner

What's on Wilkie Roosevelt Joissaint's mind?

Based on our findings, Wilkie Roosevelt Joissaint is ...

52% Left Brained
48% Right Brained

Wilkie Roosevelt Joissaint's Estimated Salary Range

About Wilkie Roosevelt Joissaint's Current Company

YMCA of Greater New York

Frequently Asked Questions about Wilkie Roosevelt Joissaint

What company does Wilkie Roosevelt Joissaint work for?

Wilkie Roosevelt Joissaint works for YMCA of Greater New York


What is Wilkie Roosevelt Joissaint's role at YMCA of Greater New York?

Wilkie Roosevelt Joissaint is Youth & Teen Advisor


What is Wilkie Roosevelt Joissaint's personal email address?

Wilkie Roosevelt Joissaint's personal email addresses are r****[email protected], and w****[email protected]


What is Wilkie Roosevelt Joissaint's business email address?

Wilkie Roosevelt Joissaint's business email addresses are not available


What is Wilkie Roosevelt Joissaint's Phone Number?

Wilkie Roosevelt Joissaint's phone (213) ***-*412


What industry does Wilkie Roosevelt Joissaint work in?

Wilkie Roosevelt Joissaint works in the Publishing industry.


About Wilkie Roosevelt Joissaint

đź“– Summary

Youth & Teen Advisor @ YMCA of Greater New York From September 2011 to September 2018 (7 years 1 month) Greater New York City AreaSenior Academic Counselor @ YMCA of Greater New York • Created and implemented teaching plans; taught semester long art and performance classes for both elementary and High School students From October 1999 to August 2008 (8 years 11 months) Greater New York City AreaField Engineer III @ S&P Global Ratings From October 2015 to January 2016 (4 months) Greater New York City AreaYouTube Partner @ YouTube • Content Creator and Advertising Revenue Greater New York City AreaSystem Administrator and Information Technology Support Technician @ Purch In July 2018 Purch Publishing was purchased by Future Publishing Ltd. From June 2018 to October 2018 (5 months) Greater New York City AreaField Engineer III @ McGraw-Hill From October 2015 to January 2016 (4 months) Greater New York City AreaIT Support Technician @ Elastic At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open-source projects — Elasticsearch, Kibana, Logstash, and Beats — we help companies around the world do great things with their data. From stock quotes to real-time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries. Mountain View, California, United StatesVolunteer Administrative Assistant @ Bike New York • Compare riders ID with confirmation email/barcode (printed or on phone). • Match, scan barcode, then assign and distribute rider number and bike plate. • Send to Solutions to resolve discrepancies. Greater New York City AreaMacintosh System Administrator and IT Helpdesk Technician @ Future In July 2018 Purch Publishing was purchased by Future Publishing Ltd. My roles as Macintosh System Administrator & IT Helpdesk Technician have remained largely the same as those as Purch Publishing.I also became the main contact for the businesses Apple Mac needs, building software packages for deployment, configuration profiles, and hardware fixes. I gained experience with Gmail for enterprise, all Apple hardware and software, VMware vSphere and ESXi, Composer, Munki, AutoPkgr, and many other tools. One of my main projects was the setup and maintenance of the businesses 'Managed Software Center' for the macs in the company using Munki, which started as a project to relieve the constant bararge of manual updates needed on macs when an Adobe Flash, Oracle Java, or Google Chrome update was released. From June 2018 to September 2019 (1 year 4 months) Greater New York City AreaMacintosh System Administrator and Information Technology Support Technician @ business.com • Certified in hardware and software for Apple notebooks, desktops and iOS devices.• Google Certified G Suite Administrator.• Support 300 on-site users and as many as 600 users globally by troubleshooting various issues related to PC and Mac configuration, software installation software and hardware.• Provide executive level support. • Engineers the delivery and support of packaged applications/updates using Meraki and Ivanti• Maintain Dell and Apple hardware inventory including projecting budget needs, peripherals, and warranty repairs. • Okta Administration and troubleshooting• Collaborate with other Mentors to create, track and review new methods of training.• Recognize for exemplary teamwork, enthusiasm, and leadership.• Distribute technical support documentation via implemented Jira Atlassian Cloud SSO Confluence • Multitasking between working on email tickets, walk up tickets, phone support, remote support, providing assistance to technicians and standardizing operations to improve workflow.• User/computer profile management using Active Directory.• Coordinate upgrades of Dell and Apple computers, imaging and software deployment using Ivanti (Formerly named LANDesk). Providing distributed computer management via Ivanti Security Compliance and system health.• Manage consultants, assign call tracking tickets and project work by SLA priority based on skill sets of support technicians using Freshservice ticketing system. • Provide hands-on server and network support including maintaining IDF closets and cable installations monitoring Cisco Access Points with Meraki interface.• VPN connection troubleshooting with dial-up, broadband, and wireless clients.• Assisted with provisioning and deployment of corporate software to Purch owned devices using Ivanti MDM and Meraki MDM.• Resolved an average 80-100 cases per week, including shoulder tap assistance, email and case submissions From June 2018 to December 2018 (7 months) Greater New York City AreaSports Instructor @ YMCA of Greater New York Soccer Instructor: 2011 - 2018Tennis Instructor: 2011 - 2018• Prepared for lessons in both tennis and soccer instruction From September 2011 to September 2018 (7 years 1 month) Greater New York City AreaSite Coordinator @ YMCA of Greater New York • Confer with parents and staff to discuss educational activities and policies, and students behavioral of learning problems.• Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.• Prepared and maintained attendance, activity planning accounting and personnal reports and records for officials and agencies or direct preparation and maintenance of activities.• Taught classes or courses, or provided direct care to children.• Determined allocations of funds for supplies, materials and equipment and make/authorize purchases. From September 2008 to August 2011 (3 years) Greater New York City AreaComputer Instructor @ YMCA of Greater New York • Led classroom instruction in basic computer keyboard and Internet usage.• Instructed students in design application and computer-aided drafting fundamentals.• Assigned real-world computer constraint projects to individual students.• Promoted trial-and-error approach to student computer problem-solving.• Promoted student knowledge in connecting science math and technological principles to everyday life.• Provided student progress feedback on a regular basis. From September 2001 to August 2003 (2 years) Greater New York City AreaATOS Lead Field Engineer III/Apple Certified Mac Professional @ McGraw-Hill • Certified in hardware and software for Apple notebooks, desktops and iOS devices.• Supported 5,000 on-site users and as many as 10,000 users globally by troubleshooting various issues related to PC and Mac configuration, software installation software and hardware.• Engineers the delivery and support of packaged applications/updates using SCCM 2012, JAMF Solutions (Casper) and SDDS• Multitasking between working on email tickets, walk up tickets, phone support, remote support, providing assistance to technicians and standardizing operations to improve workflow.• Provide insightful advice and friendly, hands-on technical support to customers in need• Quickly diagnose product issues on the spot, explaining situations with patience and empathy.• Offer solutions to quickly get users up and running again.• Maintain brand awareness by promoting features and benefits of products to 50+ consumers daily.• Consult with individuals/businesses providing practical solutions for hardware and software needs.• Facilitate training programs for all new hires to the ATOS Information technology company.• Created technician runbook that allowed efficient on boarding of IT staff which allowed the department to scale with the company.• Collaborate with other Mentors to create, track and review new methods of training.• Recognize for exemplary teamwork, enthusiasm, and leadership resulting in promotion to mentor.• Assisted with provisioning and deployment corporate software to McGraw-Hill leased iOS devices using Airwatch MDM and JAMF Casper MDM.• Mentor and train customers on the Okta, WebEx and Cloud services. In addition, provide mentoring, guidance, and expertise to less experienced team members.• Resolved an average 80-100 cases per week, including shoulder tap assistance, email and case submissions• Management of 4 technicians. Effective handling of high tension situations that require my level of knowledge and customer service ability. From February 2016 to June 2018 (2 years 5 months) Greater New York City AreaLead Apple Solutions Consultant @ S&P Global Ratings I’ve maintained customers’ trust in Apple as a skilled expert, troubleshooting and repairing products. I use problem-solving and people skills to ensure S&P Global customers of swift resolutions to their technical problems. I also educate team members about products, while independently keeping my own technical know-how up to date. With my customer service brilliance and empathetic nature, I provide Genius advice and support every day. • Manage complaints per internal complaint process, ensuring all responses are within regulatory timeframes as well as internal Service Level Agreements (SLA), are handled in a professional manner utilizing discretion, and are accurate, clear, concise, and of the highest level of quality.• Comprehensively research issues, often in coordination with other customer support or product support teams while utilizing all applicable systems available, to identify root causes of the problems and determine appropriate solutions.• Analyzes customer needs on an ongoing basis to assist in identification of recommended improvements to drive efficiencies and/or streamline processes.• Utilizes a CRM system to document all communications with complainants, including key dates of contact, detailed information about the issues experienced, resolutions shared with customers• Provide executive support.• Setting up hardware and installing and configure software and drivers• Perform regular upgrades to ensure systems remain updated• Keep records of repairs and fixes for future reference• Coordinate upgrades of Dell and Apple computers, imaging and software deployment using Ivanti. Providing distributed computer management via Ivanti Security Compliance and system health.• Troubleshoot system failures or bugs and provide solutions to restore functionality• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)• Working knowledge of video collaboration, including tools like BlueJeans Network and WebEx. From February 2016 to June 2018 (2 years 5 months) Greater New York City AreaMayor's Office of Housing Recovery Operations - System Administrator @ City of New York • Support 50 on-site users and as many as 200 users across 5 NYC sites by troubleshooting and repairing various issues related to PC and Mac configuration, software installation software and hardware. • Provide quick response and maximum uptime for all users, keeping an average ticket time of below 5 minutes and performs end user training when necessary, such as onboard training. • Evaluate as many as 20 incoming tickets per day in order to determine there urgency and fix system issues or escalate the ticket to level 2 support • Evaluate computer system performance and specifications to determine if any software or hardware upgrades are needed or if server issues, hardware malfunctions and software problems exist • Analyzed costs and performance measures in order to recommend system replacements, leading to increased operational efficiency and a decrease in help desk tickets • Maintain a high level of client service while assisting users to resolve computer-related problems including the install and documentation of any upgrades of new or modified software and hardware • Engineers the delivery and support of packaged applications/updates using SCCM 2012 • Perform troubleshooting on network connectivity issues and backing up of network drives in order to resolve connectivity and systemic issues as well as reduce follow up tickets • Maintain a Citrix XenDesktop environment through support and administration • Administer and configure VMware virtualization infrastructure using vSphere • Manage user security permissions, including creating and updating both local and network user accounts (add/delete users and reset passwords) using Active Directory. From May 2014 to September 2015 (1 year 5 months) Greater New York City AreaSalesforce Administrator & Technology Analyst @ ADP • Part of a 14 person help desk team that acted as the primary contact for on-site and remote support for an end user population of 10,000 • Collaborated with the 2nd level support team by escalating user issues that couldn’t be resolved • Partnered with management and other help desk personnel to develop job aids and documentation on how to use various new applications including Salesforce • Manage the knowledge base for all supported applications and distributed job aids as needed to the sales team in order to reduce technology adoption gaps • Achieved a Customer Service Response (CSR) Grade of 4.98 out 5.0, based on 56 submissions and was recognized as a Salesforce.com Top Active Influencer• Managed the resolution of issues, including password resets, account lockout, server malfunctions and application troubleshooting, keeping an average ticket time of below 5 minutes • Assisted with provisioning and deployment corporate software to ADP leased iOS devices using Airwatch MDM.• Resolved an average 120-140 cases per week, including chatter assistance, email and case submissions From March 2013 to March 2014 (1 year 1 month) Florham Park, New JerseyPhysical Education Teacher @ The Beekman School • Created instructional material, guides and lesson plans for all sports and activities conducted during class.• Performed as team member of educational advisory group focused on improving academics through new innovative learning tools.• Created and sustain a level of discipline for each individual with an emphasis on teaching respect, loyalty and sportsmanship.• Ensured classes run smoothly and students have time to perform activities, shower and dress in time for next class.• Prepared students for Presidential Physical Fitness Test and other athletic metrics. From October 2008 to December 2013 (5 years 3 months) Greater New York City AreaService Desk Team Director @ Long Island University • Trained and mentored a Service Desk team of 18 responsible for 4 remote facilities on the LIU campus• Oversaw a team as well as helped users to troubleshoot issues including email account problems, locked out accounts as well as Mac/PC installation of basic hardware/software (iOS)• Used SCCM for remote control, patch management, software distribution, network access, etc.• Managed the day to day operations at the Help Desk.• Implemented and administered a Citrix XenDesktop environment • Utilized Active Directory to support, maintain and administer user profiles• Maintained server virtualization infrastructure using VMware (vSphere and VMware Infrastructure)• Managed, supported and maintained a thick/thin client Citrix environment• Administrated Active Directory infrastructure and Group Policy• Utilized AD to distribute machine and user rights on the domain From September 1997 to August 2009 (12 years) Greater New York City AreaEnd User Support Specialist @ Long Island University • Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.• Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.• Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.• Implemented improved assessment and analytical techniques for further achievement of identified departmental goals.• Drove enhanced performance figures for IT team and department to meet stated management expectations and relevant standards. From September 1996 to August 1997 (1 year) Greater New York City Area


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In a nutshell

Wilkie Roosevelt Joissaint's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

3 year(s), 4 month(s)

Wilkie Roosevelt Joissaint's Willingness to Change Jobs

Unlikely

Likely

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