Wes Worrell's Email Addresses & Phone Numbers

📖 Summary

Supervisor @ Green Lantern Car Washes From September 2009 to May 2013 (3 years 9 months) Sales Consultant @ Sprint From April 2014 to November 2014 (8 months) Retail Sales Consultant @ AT&T From July 2013 to January 2014 (7 months) Infrastructure Engineer II @ ScriptPro Regional Technical Support @ Littler Mendelson KEY ACCOUNTABILITIES:• Image Deployment using SCCM• Exchange Sever 2008 Administration and maintenance• Active Directory Administration and maintenance• Support end-user and office technologies following established department policies and procedures.• Provide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.• Meet established ticket resolution SLAs.• Maintain a current inventory of all IT related equipment for each office as designated by the IT Department.• Support office openings, moves and upgrades.• Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.• Install and setup computer hardware and peripherals.TECHNICAL SKILLS AND COMPETENCIES:• Thorough knowledge of law firm applications including Microsoft Office and iManage.• Knowledge of fundamental office local area networking. Hardware and software troubleshooting.• Experience with troubleshooting network printers, MFPs and copiers.• Experience with mobile devices, specifically supporting the iOS platform. Experience with MDM (mobile device management) platforms.• end user support and basic training.• Personal Accountability for Results From July 2016 to 2018 (2 years) Kansas City, Missouri AreaHelp Desk Engineer @ LockPath, Inc. •Responsible for the daily management, scheduling and triage of incoming customer support requests as well as to provide senior level technical expertise as required to facilitate client demand, providing senior technical oversight as well as coordination of efforts within the team. •Maintain Google Apps environment and provision new user accounts as needed.•Administer WSUS environment to ensure end user devices are up to date with latest security patches•Work with proprietary GRC Software to ensure proper Asset count and allocation.•Create and manage Group Policy Settings for all Windows Devices.• Responsible for all Asset and Software procurement.•Oversight and technical analysis of incoming client service requests.•Allocation of technical resources at the Help Desk (including the utilization of my own technical expertise) according to the abilities of the engineer and the technical needs reported by our clients.•Work with the Systems Engineer to understand the needs of the organization as a whole and properly allocating resources within this context.•Personal engagement with End-Users to ensure that the clients’ technical need has been resolved to their satisfaction.•Engage in project based assignments on an as needed basis as determined by overall alignment with a given project as determined by leadership team.•Established excellent working relationship with End Users and Management•Worked with various operating systems: Linux, Mac OSX, Windows 7,8.1 and 10, and Windows Server 2008 and 2012•Supported all AV software in our conference rooms. From December 2015 to July 2016 (8 months) Overland park, KSSenior Desktop Engineer @ Perceptive Software •Responsible for the daily management, scheduling and triage of incoming customer support requests as well as to provide senior level technical expertise as required to facilitate client demand, providing senior technical oversight as well as coordination of efforts within the team. •Oversight and technical analysis of incoming client service requests.•Allocation of technical resources at the Help Desk (including the utilization of his own technical expertise) according to the abilities of the engineer and the technical needs reported by our clients.•Work with the Systems Administrators to understand the needs of the organization as a whole and properly allocating resources within this context.•Personal engagement with End-Users to ensure that the clients’ technical need has been resolved to their satisfaction.•Engage in project based assignments on an as needed basis as determined by overall alignment with a given project as determined by our team.•Personally handled all High Priority and VIP tickets•Established excellent working relationship with End Users and Management•Traveled to various locations with Systems Administrator teams to aid in training and end user support of new devices as a part of an integration team•Worked with various operating systems: Linux, Mac OSX, Windows 7,8.1 and 10, and Windows Server 2008 and 2012•Performed Routine Maintenance on all various Lexmark Model Printers•Supported all AV software in our conference rooms. From November 2014 to December 2015 (1 year 2 months) Systems Analyst/Systems Administrator @ SPS Companies, Inc Research, evaluate and recommend new technologies for service delivery and improvement Identify and recommend new design tools for use in communications projectsDesign, develop, program, install, implement, conduct research for, and maintain internal data processing computer systems and utilities.Coordinate with user personnel and management staff to provide requirements definition, clarification, prioritization, and design alternativesCoordinate and link the computer systems within an organization to increase compatibility and so information can be sharedConsult with management to ensure agreement on system principles From April 2017 to July 2019 (2 years 4 months) Overland Park