Vice President, Channels @ Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect:
Get a complete set of integrated capabilities. Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems.
Leverage extensive cloud expertise. With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.
Benefit from a secure, reliable, and scalable contact center. Our software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.
Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.
Gain a trusted partner. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes. From October 2015 to Present (1 month) TexasEVP & General Manager @ From August 2014 to August 2015 (1 year 1 month) Arlington, TXGlobal Vice President of Sales @ From August 2012 to January 2014 (1 year 6 months) Vice President, Worldwide Sales & Marketing @ From June 2010 to September 2011 (1 year 4 months) Vice President, Sales @ Global responsibility for Sales and Marketing From August 2006 to June 2010 (3 years 11 months) President Worldwide Sales & Marketing @ From October 2002 to July 2006 (3 years 10 months) Vice President, Sales @ From 1999 to 2002 (3 years) General Manager @ From 1990 to 1999 (9 years) Regional Sales Manager @ From 1981 to 1990 (9 years)
Psychology, Business Adminstration @ Baylor University - Hankamer School of Business From 1975 to 1979 Wendell Black is skilled in: Enterprise Software, Account Management, Call Center, Sales Management, Strategic Planning, New Business Development, Product Management, Team Building, Product Marketing, SaaS, Telecommunications, Customer Service, Contract Negotiation, Operations Management, Marketing Strategy, VoIP, Solution Selling, Enterprise Solution..., Selling, Budgets, Call Centers, Cloud Computing, Program Management, CRM, Direct Sales, Professional Services, Strategic Partnerships, Lead Generation, Start-ups, Sales Process, Sales, Customer Satisfaction, Business Development, Strategy, Leadership, Business Alliances, Partner Management, P&L Management, Sales Enablement, Demand Generation, B2B, Go-to-market Strategy, Executive Management, Software Industry, Channel Partners, Sales Operations, Managed Services, Unified Communications, Marketing, Complex Sales
Websites:
http://www.contactual.com