Accomplished Interim Project/Programme Manager equipped with a distinguished track record driving complex infrastructure initiatives and software development projects forward for blue-chip, multinational organisations across diverse sectors spanning Financial Services, Energy, Manufacturing, and Professional Services. Demonstrable success in transforming operational performance and fuelling ROI by translating strategy into tangible solutions, with specific expertise in leading-edge visualisation and broadcasting technologies, vendor management and service delivery; engages purposefully with stakeholders to achieve both cost efficiency and business evolution through programmes delivered. KEY SKILLS Engagement/Requirements Capture: Extremely diligent at investigating client requirements and meticulous in gathering a comprehensive insight of corporate objectives, constraints, and desired outcomes. Solution Creation & Design: Extensive involvement in devising innovative yet practical solutions to address complex client objectives and business needs. Planning & Scoping: Proven success in organising and resourcing major technology infrastructure projects to deliver significant change and improvement to bottom line performance. Implementation/Leadership: Assembles, galvanises, and directs teams to tackle and deliver major technology programmes with demanding timelines across multiple geographical regions and in matrix-structured organisations. Testing & User Support/Training: Employs rigorous approach to ensure proper testing of technologies and systems, and actively embeds learning within the client to ensure potential benefits of infrastructure development are enforced. Roll-Out/Delivery: Successful record in meeting milestones and critical dates for the delivery of multiple projects. Closure/Handover: Focusses on projects being completed according to the programme specification, and ensures all issues and escalations are fully resolved prior to handover.

Project Manager @ Responsible for delivery on internal digital media projects. From December 2013 to Present (2 years 1 month) London, United KingdomCTO @ Established and developed this independent digital media consultancy, providing full-life cycle project management, webcasting and video conferencing solutions to FTSE 100 clients in the financial services, banking, healthcare, legal broadcasting, and government sectors. From January 1993 to Present (23 years) Consultant @ From July 2013 to October 2013 (4 months) Product Manager - Multimedia Technology Services @ Owner of internal streaming media/webcasting/IPTV services across organisation. Created requirements with input from the business and solutions engineering. Created an RFP for provision of IPTV/Digital Signage services, creating a new global standard as part of the process. Last project was a refresh of an RFI/RFP for webcasting/streaming media services with an emphasis on a fully managed service, with a higher level of integration into an LMS system and management of legacy assets. From November 2011 to April 2013 (1 year 6 months) London, United KingdomProject Manager @ Completed technical audit of global VC and Telepresence facilities, and part of team performing root cause analysis, developing technology and service roadmap, and recommending changes which were adopted to infrastructure and support mechanisms to resolve technical issues. Assisted with service delivery and high level fault resolution for a European based conferencing service provider with clients in the financial services, telecommunications, logistics and defence sectors. These projects were completed on an ad-hoc basis for existing customers. From January 2010 to October 2011 (1 year 10 months) Project Manager @ Tasked with helping to define and design an internal enterprise class video streaming solution for internal and external use, working in conjunction with Knowledge Sharing and Collaboration team. Developed business case/case for change, and ran workshops to capture requirements, liaising with key Stakeholders across business and technology areas. Created project team including business analysis, infrastructure, architecture, security, service introduction and business change specialists, and liaised with incumbent partners Wipro, Tata, and Accenture. Worked with Global Architecture/Infrastructure teams on the best approach minimising impact on existing infrastructure and bandwidth, identify appropriate technology, scope potential solution, and integrate into SharePoint intranet/other portal technologies. From May 2011 to September 2011 (5 months) Project Manager - Telepresence @ Project led roll out of telepresence suites across multiple business divisions, from room selection through to build, install, commissioning and handover. Matrix managed geographically dispersed teams - multiple vendors, service providers and internal resources. Created a remote concierge service : booking, integrated third-party reporting tools to monitor productivity and cost savings. Reduced costs c. US$3m in first year, with projected US$12m saving in year three. From February 2010 to December 2010 (11 months) Consultant/Project Manager @ Contributed to a global integrated/unified communications strategy for BUPA (budget £1.8M) comprising high-end telepresence suites, video conferencing units, desktop and software. Developed business case, benefits realisation and ROI model with input from Global Business Units. Defined and initiated an RFI/RFP process for unified communications. Managed process from initial invitations through to vendor selection, including evaluation criteria and scoring methodology in conjunction with Architecture and Security Teams Managed key stakeholders and project sponsors, and matrix management of internal resources through discovery phases. Reported on progress and delivery against milestones to internal Project Office and direct to CIO Migrated legacy videoconference equipment to IP and connection to central management platform - reducing ISDN costs and improving quality. Increased usage and reliability to extent that CEO moved to using video for regular updates with direct reports From May 2009 to October 2009 (6 months) Consultant / Project Manager @ Managed infrastructure, and oversaw refurbishment/relocation programme to deliver bespoke conference facilities in listed building – to budget and timescale. Owned all AV facilities, advised key stakeholders on room design, finishes and acoustic treatments, and managed roll out of hi-definition video conferencing facilities From July 2008 to May 2009 (11 months) Project Manager @ Delivered communication facilities projects, and rescued £350K webcasting project from closure by highlighting gaps in current offering. Challenged product selection and re-ran project through RFP process to vendor selection, cut pre and post training production time from 18 hours per video to under 60 minutes, and kick-started a global WAN project to accelerate applications access and reduce bandwidth. Initiated £400k knowledge/information services project across in-house data repositories From November 2007 to July 2008 (9 months) Project Manager @ Designed and implemented £300K conferencing and HD presentation technology facilities. Trimmed AV budget by £200k through project review, cost control and delivery initiatives, Managed video and infrastructure elements of £9M multi-site refurbishment programme, and delivered IPTV and webcasting service for corporate communications and business TV From June 2005 to October 2006 (1 year 5 months) Video Technology Manager @ Managed a virtual team of 4 reports in a matrix based in London and New York Controlled budgets in excess of $4m for projects and programmes including: - Installation of IP/VPN across 25+ global locations with 2000+ users - Managed the programme across multiple internal Business and IT resources - Co-ordinated multiple external vendors - Migration of ISDN based video technology to IP/VPN, from RFP to sign-off - Achieved ROI within 7 months - Annual savings in excess of $700k - Successfully handed over to internal AV support team - Delivered Research Video Email product which reduced costs from $7.00 to 10¢ - Reduced annual maintenance and support costs of video technology by c.13% - Project managed delivery of “at desk” webcasting system - Developed KPIs and Reporting to monitor success - Increased video usage by 35% to over 1m minutes/month From 2001 to 2003 (2 years) VP technology @ - Project managed creation of cutting edge webstreaming and video technology: - Led site from beta to live with internal and external resources - Successfully gained 100,000+ active subscribers - Awarded runner up in ‘Internet Magazine’ Site of The Year 2001 - Analysed and streamlined production/encoding/workflow process - Delivered increased productivity plus cost and time savings From 2000 to 2002 (2 years) Manager - New Media @ From 1998 to 2000 (2 years) Presentation Technology Manager @ From December 1993 to June 1999 (5 years 7 months)

Vincent Haines is skilled in: Webcasting, Prince2 Practitioner, Certified Scrum Master CSM, Team Leadership, Vendor Management, IPTV, Production, Contract Negotiation, PRINCE2, Enterprise Architecture, Video, Streaming Media, Strategy, Video Conferencing, Project Management