Course 982, ITIL® Intermediate: Service Strategy @
Learning Tree International
Started as an IT Specialist, was promoted to Project Coordinator then to Department Manager and in Y2012 to Director's position. Experienced in establishing ITIL v.3 based standard processes in IT Department, development of the Information Security Management System (ISMS), ISO 27001, HR Performance Appraisals, Knowledge Evaluation procedures for IT personnel, implementing basic Agile/SCRUM methodology for internal projects
Started as an IT Specialist, was promoted to Project Coordinator then to Department Manager and in Y2012 to Director's position. Experienced in establishing ITIL v.3 based standard processes in IT Department, development of the Information Security Management System (ISMS), ISO 27001, HR Performance Appraisals, Knowledge Evaluation procedures for IT personnel, implementing basic Agile/SCRUM methodology for internal projects within IT Department.
On a Director's position I'm responsible for managing Portfolio of more than 50 projects and internal initiatives. Additionally I'm supervising functioning of the IT Operations team and supportive ITIL processes: Change Management, Problem Management, Configuration Management, Event management processes,etc.
Certificates: CCNA, MCP, Scrum Alliance Certified Scrum Master, APMG ITIL v.3 Foundation, ITIL Intermediate Capability Stream Release Control and Validation, The ITIL Intermediate Qualification: Operational Support and Analysis
Specialties: Previous background in deploying/configuring corporate-level applications like MS Active Directory, MS Exchange, Symantec Backup Exec, MS SharePoint Portal, Seapine TestTrack, Atlassian Jira, BMC Service Desk Express, Microsoft VSS, Subversion, VMWare products (ESX servers, vSphere, etc.), etc.
Familiar with technologies/protocols: TCP/IP, Cisco IOS, LDAP, FTP, ICMP, HTTP, DNS, WINS, DHCP, SMTP, MAPI, SMB, ASP, ASP.NET, WScript, VBScript, WMI, PERL, VB.NET, VC++
Infrastructure and Operations Director @ Primary focus – stability and developing of corporate and project IT Infrastructure and services From September 2012 to Present (3 years 4 months) IT Service Desk Manager @ Managing more than 40 peoples within 4 different directions, participating as a product owner in ITSM/CMDB project. From February 2008 to October 2012 (4 years 9 months) Team Leader of the IT Group Team @ Managing group of IT Engineers responsible for technical support of production units. Focused on non-standard requests and incidents. From May 2007 to February 2008 (10 months) Team Leader of the Domain Administration Team @ Managing team responsible for corporate Active Directory and Microsoft-based applications From May 2004 to May 2007 (3 years 1 month) IT specialist @ Managing corporate Directory based on Novell NetWare. From January 2000 to August 2003 (3 years 8 months)
Corporate Executive Educational Program. SoftServe., International Business @ Lviv Business School From 2014 to 2015 Course 982, ITIL® Intermediate: Service Strategy @ Learning Tree International From 2014 to 2014 ITIL® Intermediate Qualification, Course 995, ITIL® Intermediate: Operational Support & Analysis @ Learning Tree International From 2013 to 2013 ITIL® Intermediate Qualification, Course 996, Release, Control and Validation @ Learning Tree International From 2012 to 2012 n/a, Multiple internal training sessions @ SoftServe University From 2012 to 2012 ITIL v.3 Foundation @ Datrix Training From 2011 to 2011 Effective Business Skills @ Pucelik Consulting Group From 2010 to 2010 Certified Scrum Master @ Scrum Alliance From 2010 to 2010 CCNA courses, Cisco Certified Network Associate @ Ternopil State 'Ivan Pul'uj' Technical University From 2006 to 2006 specialist, Automation and Telemechanics @ State University 'Lviv Polytechnics' From 1995 to 2000 Learning Tree International Viktor Churak is skilled in: Scrum, ITIL Certified, Active Directory, TCP/IP, VBScript, FTP, LDAP, Subversion, Perl, ASP.NET, ASP, Product Development, Change Management, Kanban, IT Service Management
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