Vikas Magoo

President at Xceltrait Inc. | Irving, Texas, United States

About Vikas Magoo

As President of Xceltrait Inc., Vikas Magoo leverages his extensive expertise in the information technology and services industry to drive transformative solutions that redefine customer service management. Under his leadership, Xceltrait has emerged as a leading provider of digital transformation services, specializing in ServiceNow implementations tailored to enhance customer experience and operational efficiency. Vikas's strategic vision is evident in the successful deployment of multiple ServiceNow Customer Service Management (CSM) and Field Service Operations (FSO) projects, which have significantly improved client engagement and service delivery.

Vikas is particularly adept at forging technology partnerships that amplify Xceltrait’s capabilities, enabling the company to stay at the forefront of innovation. His commitment to strategy execution is reflected in the development of XcelSocial, a cutting-edge social media integration product built on the Now Platform, which empowers businesses to engage with customers in real-time across various digital channels. This initiative exemplifies his focus on digital transformation within customer service, ensuring that clients can adapt to the rapidly changing technological landscape.

With a robust skill set that includes process improvement, P&L management, and new business development, Vikas is dedicated to fostering a culture of excellence at Xceltrait. His entrepreneurial spirit and strategic acumen not only drive the company’s growth but also position it as a trusted partner for organizations seeking to enhance their customer support management capabilities through innovative SaaS solutions. As he continues to navigate the complexities of the IT landscape, Vikas remains committed to delivering unparalleled value to clients and stakeholders alike.

Vikas Magoo Work