Victoria Tielebein's Email Addresses & Phone Numbers

Success Assurance Manager @ PTC • Analyzed customer data for risk management and executive reporting purposes• Managed customer relations on hundreds of accounts, reducing churn and increasing customer satisfaction• Architected and developed IoT solutions for customers using ThingWorx and related products• Performed emergency consulting for customers, personally saving multiple accounts from churn• Assessed gaps in customer skill...

Success Assurance Manager @ PTC • Analyzed customer data for risk management and executive reporting purposes• Managed customer relations on hundreds of accounts, reducing churn and increasing customer satisfaction• Architected and developed IoT solutions for customers using ThingWorx and related products• Performed emergency consulting for customers, personally saving multiple accounts from churn• Assessed gaps in customer skill sets and published extensive documentation to bridge said gaps United StatesTechnical Application Support Engineer @ ThingWorx, a PTC Business • Manage upkeep of production level IoT applications with 90% success rate for timely customer interactions• Facilitate and improve customer interactions through resolving Salesforce cases quickly (in under 7 days) at a rate that is 20% above team average• Log and track bugs with internal development team while serving as POC for customers• Update and create user documentation using KCS methodology• Moderate posts on our public forum and contribute blog posts to stimulate discussion in our Developer Community From August 2015 to March 2018 (2 years 8 months) Exton, PATechnical Application Support Engineer @ Corporation Service Company • Managed and developed unique processes to transition support tasks from developers to the IT organization• Managed optimization of support tasks through organizing automation efforts, increasing efficiency by as much as 7 full time equivalents (FTEs) per development team• Lead team of 7 people to track and complete tasks more efficiently via metrics dashboard in Cherwell, reporting on upcoming SLA breaches and MTTR per month• Worked with customers and developers to triage and resolve technical issues on Tier 2 support level From November 2014 to August 2015 (10 months) Wilmington, DelawareSoftware Consultant @ Jacquette Consulting • Remodeled website with teammates for another client, The Institutes, developing code in environment with over 10,000 files and communicating directly with client to collect requirements and write documentation and test cases • Redesigned interview technical test in 6 programming languages to remove bugs and fix maintainability issues, improving test accuracy by 25%• Devised second interview test to increase versatility and enable repeatability of interview process • Developed Java UI to facilitate use of scripts for non-technical employees of our client, L'Oreal From June 2014 to November 2014 (6 months) MalvernFounding President @ Delta Epsilon Iota National Honors Society • Corresponded with Presidents of Steinbright Career Development Center and Office of Campus Activities, as well as CEO of National DEI office to compile constitution and establish chapter on campus.• Managed founding team and achieved record-breaking initial recruitment of over 700 members.• Pioneered online chapter involvement through live broad-casts of chapter meetings and website development.• Delegated chapter event planning to committee chairs, each appointed via formal interview process.• Instituted 3 new initiatives, establishing opportunities campus-wide in tutoring, networking, and leadership. From March 2012 to June 2014 (2 years 4 months) Drexel University, PhiladelphiaSoftware Developer @ Pearson VUE • Directed reorganization and standardization of automated regression legacy code, consisting of over 1000 files, drastically increasing efficiency of product releases and flexibility of employee team assignments.• Presented company-wide on applications and techniques of optimizing software maintainability.• Designed unit tests for application of more than 2000 files, increasing coverage by over 80%.• Reviewed and wrote software documentation, aided team in requirements elicitation, and wrote acceptance criteria. • Assured software quality pre-release via regression and functional testing as well as automated test development. From April 2013 to September 2013 (6 months) Bala CynwydFounding Vice President @ Drexel Cleftomaniacs • Corresponded with President of Office of Campus Activities to compile constitution and achieve recognition.• Supervised planning of benefit concert for Save a Child’s Heart Foundation, collaborating with 4 other organizations on campus and raising over $1000 in the largest acapella concert to ever occur on Drexel’s campus.• Oversaw meeting proceedings and mediated group discussions.• Coordinated initial member recruitment and directed audition proceedings.• Maintained attendance records, meeting minutes, and database of arranged music. From March 2012 to September 2013 (1 year 7 months) Drexel University, PhiladelphiaResearch Assistant under Dr. Kevin Olson, PhD @ Drexel in conjunction with NASA Goddard Space Flight Center • Developed installation software for cutting edge solar forecast model.• Built software and evaluated functionality of data processing.• Automated software to attain and process data independently.• Designed website to advertise and illustrate scientific principles utilized by solar forecast model. From March 2010 to March 2013 (3 years 1 month) Drexel University, PhiladelphiaResearch Assistant under Curator Denton S. Ebel @ American Museum of Natural History • Analyzed meteorite particle tracks from NASA Stardust mission to determine meteorite composition and properties.• Evaluated cross-sections of tracks to determine volume using complicated image filtering process and high-tech and expensive equipment.• Built software to automate this process of meteorite track analysis, increasing efficiency by over 200%. From June 2012 to August 2012 (3 months) New York, NYPresident @ Drexel Karate Team • Oversaw team recruitment proceedings.• Evaluated and prioritized team safety at all practices and competitions.• Collaborated with North East Regional Director of Competition of ISKF and other collegiate karate team leaders to organize intercollegiate competitions, workshops, belt tests, and charity events in which thousands have participated.• Oversaw all team expenditures and directed development and proposal of annual budget.• Won Bronze medal at International ISKF tournament, while coaching team to secure top 3 awards in our division From March 2011 to June 2012 (1 year 4 months) Drexel University, Philadelphia