Community and Social Media Executive at Which?
London, United Kingdom
• Moderate user-generated business review content • Respond to user-generated forum content • Use variety of investigative skills • Create user-generated content guidelines and terms and conditions and case studies. • Consistently provide an excellent standard of customer service • Internal communication - creating platform and distributing content • Monitor trends and reporting • Actively manage the... • Moderate user-generated business review content • Respond to user-generated forum content • Use variety of investigative skills • Create user-generated content guidelines and terms and conditions and case studies. • Consistently provide an excellent standard of customer service • Internal communication - creating platform and distributing content • Monitor trends and reporting • Actively manage the issues from consumers using best practice conflict resolution and mediation skills. • Map and document processes • Actively involved in web development • Social Media dealing with Twitter and Facebook • Internal training
What company does Vicky Wylie work for?
Vicky Wylie works for Which?
What is Vicky Wylie's role at Which??
Vicky Wylie is Community and Social Media Executive
What industry does Vicky Wylie work in?
Vicky Wylie works in the Publishing industry.
📖 Summary
A multi-function role that manages and maintains the interactive communities of Which? Local and Which? Trusted Traders and ensures excellent customer service provision to Which? members, consumers and trader users. Operating Social Media platforms to maximise engagement.Community and Social Media Executive @ • Moderate user-generated business review content • Respond to user-generated forum content • Use variety of investigative skills • Create user-generated content guidelines and terms and conditions and case studies. • Consistently provide an excellent standard of customer service • Internal communication - creating platform and distributing content • Monitor trends and reporting • Actively manage the issues from consumers using best practice conflict resolution and mediation skills. • Map and document processes • Actively involved in web development • Social Media dealing with Twitter and Facebook • Internal training From February 2011 to Present (4 years 11 months) London, United KingdomRecruitment Consultant @ • Dealing with all clientele - candidates, Clients, councilors, AD’S, team members • Following a strict process from start to finish • Dealing with excel and all Microsoft publications • Dealing with telephone queries and with clients face to face • Interviews, Visits • Meetings with managers from all departments within Hertfordshire County Council • Targets • All general administration • Dealing with adverts, applications and local newspapers and websites eg. Reed, job plus. • Dealing with pre - employments for appointed candidates - references, PRTW, Visas, CRBs (confidential documents), contracts. • Keeping a relationship between candidates and clients • Answering all queries and on hand for advice. • Letter drafting and advert texting. • Online Systems. From December 2009 to February 2011 (1 year 3 months) Associate’s Degree, Early Childhood Education and Teaching @ Ware College From 2003 to 2006 Vicky Wylie is skilled in: Internal Communications, Social Media, Customer Service, Marketing Communications, Community Engagement, Online Community Moderation, Online Moderation, Employee Training, Process Improvement, Product Development, Purchase Orders, Mediation, Customer Engagement, Interviews, Management
Introversion (I), Intuition (N), Feeling (F), Judging (J)
3 year(s), 1 month(s)
Unlikely
Likely
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