Director, CX EMEA at Airbnb
Head of CX EMEA
June 2015 to Present
Head of Global SMB Service Revenue Programs
April 2013 to May 2015
Head of Online Acquisitions - SEEMEA
July 2009 to March 2013
Regional Sales Mananger - UKI/Benelux
June 2006 to October 2009
VP Global Commercial Development
2003 to 2006
New Business Development - Corporate Sales
1998 to 2003
London, United Kingdom
Manager European Reservations - Special Services Team
1997 to 1998
What company does Vicki Stevenson work for?
Vicki Stevenson works for Airbnb
What is Vicki Stevenson's role at Airbnb?
Vicki Stevenson is Head of CX EMEA
What industry does Vicki Stevenson work in?
Vicki Stevenson works in the Hospitality industry.
Results orientated leader with 9 years sales, people and revenue management experience at Google, with regional and global scope. Passionate about providing thought leadership to build and drive customer-centric revenue teams and scaled programs, from the ground up. Plus, 9 years travel industry experience in airline and agency, call centre start-up, new product and commercial development.Head of CX EMEA @ From June 2015 to Present (7 months) Head of Global SMB Service Revenue Programs @ Providing thought leadership and overall program management for SMB Services Revenue programs globally. Designing, developing and implementing Programs worldwide to upsell Google advertising features and functionality to 2.5m SMB customer based worth $8bn annually. Managing global operational stakeholder relationships and developing a Global team of Program Managers. From April 2013 to May 2015 (2 years 2 months) Head of Online Acquisitions - SEEMEA @ Regional Manager for South Eastern Europe Middle East & Africa. Responsible for an Inside Sales Organisation (approx 40 people) who proactively acquire high value new customers to Google AdWords and Display/YouTube/Mobile products. Developed strategic emerging markets investment plan and created unique Pre-sales lead generation team for the region. Also responsible for developing multi-channel acquisition strategy including 3rd party, Reseller & Outsourcing models. From July 2009 to March 2013 (3 years 9 months) Regional Sales Mananger - UKI/Benelux @ Managed an Inside Sales team of approx 30 people across UK, Ireland and Benelux and accelerated revenue growth X3 YoY. Launched AdSense Inside Sales Org for EMEA. Created the business go to market strategy for Gambling advertising opportunity. Piloted the solution that became Google's Global External Telesales Vendor Operation From June 2006 to October 2009 (3 years 5 months) VP Global Commercial Development @ The commercial arm of the Global Product team, responsible for ensuring optimisation of all global opportunities (retail and online) for product, service and relationship innovation and development. ■ Managing the company’s global activity in the cultural exchange and educational travel niche, creating new products for the cost-conscious independent student traveller e.g. Languages & Volunteer Travel Programs ■ Managing innovation projects which enhance the value of the STA Travel product offering and create new revenue streams e.g. Online Travel Journals, Financial Services ■ Responsible for the company’s ISIC (International Student Identification Card) Licensed Authority markets and strategy ■ Ensuring that STA Travel’s profile is pivotal in the student and youth travel industry, through strategic relationship building and management of Head Office Tourist Office relationships From 2003 to 2006 (3 years) New Business Development - Corporate Sales @ From 1998 to 2003 (5 years) London, United KingdomManager European Reservations - Special Services Team @ From 1997 to 1998 (1 year) Postgrad, Business Tourism @ University of Limerick From 1996 to 1997 Arts, Sociology & English Liturature @ National University of Ireland, Maynooth From 1991 to 1994 Vicki Stevenson is skilled in: Start-ups Management, New Business Development, Business Strategy, Strategy Execution, Leadership, Customer Experience, Program Management, Sales Management, Scalability, People Development, Presentation Skills, Online Advertising, Google Adwords, Sales, Outsourcing
Extraversion (E), Sensing (S), Feeling (F), Judging (J)
2 year(s), 8 month(s)
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